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  Public Ticket #3373701
Zinzala Demo Not Loading
Closed

Comments

  • Mulbah started the conversation

    Hi,

    I have the Kaon theme and when I make the Zinzala demo active, all of the pages for that demo does not load and I have other pages from other demos that show up in the pages section as well.. How can I fix this?

  •  971
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Mulbah replied privately
  • Mulbah replied

    Any update? Were you able to get in?

  •  971
    Neuron replied

    Hi Mulbah,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you create an account for me on your site, as I can't reach your site through Hostgator?

    Feel free to ask for anything you need.

    Kind Regards


  • Mulbah replied

    You can login here: https://angyonocakes.com/wp-admin/

    User: MulbahMedia

    Password: 4577JRMf!


  • Mulbah replied

    Hey, is there an update here? Was your team able to load the demo pages for the Zinzala demo for the Koan theme?

  •  971
    Neuron replied

    Hi Mulbah,

    I've just fixed the Zinzala demo, you can view it from the following link.

    - https://angyonocakes.com/zinzala-home/

    Feel free to ask for anything you need.

    Kind Regards


  •  971
    Neuron replied

    Hi Mulbah,

    I'm re-opening this ticket, as I can't reply to the other ticket, it seems like a system issue, can you please take a look at your homepage on mobile now as I've just done some modifications?

    Feel free to ask for anything you need.

    Kind Regards


  • Mulbah replied

    The fade out is working on mobile but the infinite scroll of the images is still not working or desktop or mobile. It is for the images.

    Attached files:  Screenshot 2023-06-11 at 6.50.27 PM.png

  •  971
    Neuron replied

    Hi Mulbah,

    We've tested it multiple times and everything works as excepted, can you please take a look at the following video record?

    - https://watch.screencastify.com/v/VW47DQSHA5UZzRYN4mKq

    Can you please be more specific about where are you seeing the issue, any attached screenshot would be really helpful.

    Feel free to ask for anything you need.

    Kind Regards


  • Mulbah replied

    Here is a screenshot. I viewed this in a private browser. It scrolls but it's not an infinite scroll.

    Attached files:  Screenshot 2023-06-15 at 8.27.36 AM.png

  •  971
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  • Mulbah replied

    OK. It worked.

  •  971
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes