Hi, thank you for help with the previous ticket. I am having trouble adjusting videos. Could you please help me. I am trying to make it full screen, but in the published mode height is staying very small. I am attaching example of screenshots. Also When I add spacers before and after video, they don't do anything. texts are very close to the text.
I apologize for the delayed response. We are currently on holiday until May 1st, but please know that we are working to address your concerns as they come in.
While we may not be able to respond as quickly as we would during normal business hours, we will do our best to provide timely updates and address any urgent matters. We appreciate your patience and understanding during this time.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
I apologize for the delayed response to your message. My team and I have just returned from a holiday, and we are working diligently to get caught up on all outstanding matters. Thank you for your patience during this time.
I've just fixed the issues, can you please take a look at your site now?
As for the video, I've led it to the dev team, because from the tests I've made, an update of the Neuron Builder plugin is necessary, so the team will take a look at it and will be up with something as soon as possible.
I've already led that issue to the dev team, I believe they'll release an update very soon, as they're working also on fixing some other minor issues, I'll let you know about anything.
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
I am very sorry for the late reply, we were not working on the weekend.
You can play around with the aspect ratio of the video and set the ratio that fits perfectly for your video, for more, please check the attached screenshot: https://prnt.sc/mqB6mkzgZtRh
Hi, thank you for help with the previous ticket. I am having trouble adjusting videos. Could you please help me. I am trying to make it full screen, but in the published mode height is staying very small. I am attaching example of screenshots. Also When I add spacers before and after video, they don't do anything. texts are very close to the text.
Thank you so much. Looking forward to solution.
Attached files: Screenshot 2023-04-28 at 17.22.20.png
Screenshot 2023-04-28 at 17.22.30.png
Hi,
I apologize for the delayed response. We are currently on holiday until May 1st, but please know that we are working to address your concerns as they come in.
While we may not be able to respond as quickly as we would during normal business hours, we will do our best to provide timely updates and address any urgent matters. We appreciate your patience and understanding during this time.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
I apologize for the delayed response to your message. My team and I have just returned from a holiday, and we are working diligently to get caught up on all outstanding matters. Thank you for your patience during this time.
I've just fixed the issues, can you please take a look at your site now?
As for the video, I've led it to the dev team, because from the tests I've made, an update of the Neuron Builder plugin is necessary, so the team will take a look at it and will be up with something as soon as possible.
Feel free to ask for anything you need.
Kind Regards
Hi, thank you. logo problem in mobile is still there.
Attached files: IMG_AAC9A910AC20-1.jpeg
Hi,
I've just fixed that issue, please take a look at it now.
Feel free to ask for anything you need.
Kind Regards
Thanks!! They are fixed. I only have problem with videos now. Do you have any idea when the Dev team would update the Builder?
Have a great day!
Hi,
I've already led that issue to the dev team, I believe they'll release an update very soon, as they're working also on fixing some other minor issues, I'll let you know about anything.
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
Hi, everything is great, I love the theme! only problem is the videos. Can we fix it somehow? They are very narrow.
https://bedirhanakcan.com/portfolio/kaufland_sinners/
https://bedirhanakcan.com/portfolio/arcane-cr-launch/
Thanks!
Hi,
I am very sorry for the late reply, we were not working on the weekend.
You can play around with the aspect ratio of the video and set the ratio that fits perfectly for your video, for more, please check the attached screenshot: https://prnt.sc/mqB6mkzgZtRh
Feel free to ask for anything you need.
Kind Regards
Hi, I tried that but it doesn't work. I am choosing 16:9, looks normal in edit mode but in published view videos look wider, not 16:9.