I updated to 1.2.2 and am finding an issue when activating the plugin "Element Pack"It appears to remove the body content from the site. After an update I lost the search functionality on the site and there were some issues. When I disabled the "Element Pack" the site returned to normal but I lost the carousel and search functionality.
Additionally the ecommerce was removed with the update. I tried to reinstall but got an error that the folder already existed
I've just tested your site and everything seems to be working fine when I activated the Element Packs plugin, the content is loading alright and there doesn't seem to be missing any part of the content.
I am very sorry for the late reply, we were not working on the weekend.
No I haven't really changed anything, I've just activated the plugins and checked your site and everything worked alright, can I take a look at the other site?
I apologize for the delayed response. We are currently on holiday until May 1st, but please know that we are working to address your concerns as they come in.
While we may not be able to respond as quickly as we would during normal business hours, we will do our best to provide timely updates and address any urgent matters. We appreciate your patience and understanding during this time.
The wp-admin is not working anymore, can you please take a look at it?
Hello Amar,
I updated to 1.2.2 and am finding an issue when activating the plugin "Element Pack"It appears to remove the body content from the site. After an update I lost the search functionality on the site and there were some issues. When I disabled the "Element Pack" the site returned to normal but I lost the carousel and search functionality.
Additionally the ecommerce was removed with the update. I tried to reinstall but got an error that the folder already existed
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hello, I never heard back on this topic. The issue is slightly time sensitive
Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've led this to the dev team, they'll be up with something as soon as possible.
Feel free to ask for anything you need.
Kind Regards
Hi,
I've just tested your site and everything seems to be working fine when I activated the Element Packs plugin, the content is loading alright and there doesn't seem to be missing any part of the content.
- https://watch.screencastify.com/v/KMlPwneFQ6cVCTQwObch
Feel free to ask for anything you need.
Kind Regards
Were there any changes made?I have another site running Neuron with the same issue.
Hi,
I am very sorry for the late reply, we were not working on the weekend.
No I haven't really changed anything, I've just activated the plugins and checked your site and everything worked alright, can I take a look at the other site?
Feel free to ask for anything you need.
Kind Regards
The site is here https://www.confidentialmusic.com/
The carousel and countdown functionality don't work after the update
Hi,
I apologize for the delayed response. We are currently on holiday until May 1st, but please know that we are working to address your concerns as they come in.
While we may not be able to respond as quickly as we would during normal business hours, we will do our best to provide timely updates and address any urgent matters. We appreciate your patience and understanding during this time.
The wp-admin is not working anymore, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
Hi,
I've just fixed the issue by updating the Element Pack plugin, please take a look at your site now.
Feel free to ask for anything you need.
Kind Regards