After updating the plugin is causing the site not to function properly, when the Neuron plugin is activated nothing appears on the site, but when it's deactivated most of the site returns, except for the blog and some other items.
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.
My theme is up to date, but I have the Child Theme as my active theme due to customizations, which is showing v2.1.8. Updated Neuron Core plugin to 2.1.8 but the once activated the issue still persists.
I am very sorry for the late reply, we were not working on the weekend.
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.
Yes, it is the Nueroncore plugin, I deactivated all and reactivated each one by one, it's the Neuroncore one that is causing the issue, once it's activated, none of the site is visible any longer
Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.
The issue is happening when you activate the Bifrost Child theme, so I've activated the Bifrost parent theme and the issue seems to be gone, can you please install a fresh copy of the Bifrost Child theme?
Does this mean all my custom design is gone? Will I have to redo all my customization then? Because now it looks nothing like how I had designed it unfortunately
I've just activated your Bifrost Child theme and deactivated the Neuron Core plugin, I'll save your site data and add it to my local server to test it and fix the issue.
I am very sorry for the late reply, we were not working on the weekend.
Here are some steps you can take to troubleshoot the error:
Check your email inbox associated with the site admin account for any instructions or error messages.
Try to access the website again after a few minutes to see if the error has resolved itself.
Disable all plugins and revert to the default theme to see if the error persists. If the error is resolved, you can then enable your plugins and theme one by one to isolate the problematic one.
Check the error logs on your server to see if they provide any additional information about the cause of the error.
Can you please attach there the error logs if you find them?
When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.2 Active theme: Bifrost Child (version 2.1.8) Current plugin: Slider Revolution (version 6.2.10) PHP version 8.1.17
Apologies for the delayed response, I was traveling. All parts of the homepage that existed below the slider are no longer there, the site no longer scrolls? Archive posts are also still not available, like blog or shop archive.
I apologize for the delayed response to your message. My team and I have just returned from a holiday, and we are working diligently to get caught up on all outstanding matters. Thank you for your patience during this time.
Can you tell me what part of the pages are missing, I've just checked your site and everything seems to be alright.
I'm seeing that you've deactivated the Neuron Core plugin, is the issue appearing when you activate the plugin, or how, please let us know so we can locate the issue together and fix it.
Yes, this is why initially reached out and we went back & forth to try to get the site back up, but now it's missing it's customization, likely since the Neuroncore plugin can't be on otherwise nothing displays at all at that point. I screen recorded on the Wayback Machine, you can see how different the header & footer navigation looks, all of that is gone, and how much content was below the slider, all of that is gone now too.
After updating the plugin is causing the site not to function properly, when the Neuron plugin is activated nothing appears on the site, but when it's deactivated most of the site returns, except for the blog and some other items.
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
Please make sure that you're running the latest version of the Bifrost theme and Neuron Core plugin.
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.
Feel free to ask for anything you need.
Kind Regards
My theme is up to date, but I have the Child Theme as my active theme due to customizations, which is showing v2.1.8. Updated Neuron Core plugin to 2.1.8 but the once activated the issue still persists.
Thank you
Hi,
I am very sorry for the late reply, we were not working on the weekend.
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.
Feel free to ask for anything you need.
Kind Regards
Yes, it is the Nueroncore plugin, I deactivated all and reactivated each one by one, it's the Neuroncore one that is causing the issue, once it's activated, none of the site is visible any longer
Hi,
PHP Recommendations
If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:
Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.
Feel free to ask for anything you need.
Kind Regards
It is currently:
Hi,
The issue is happening when you activate the Bifrost Child theme, so I've activated the Bifrost parent theme and the issue seems to be gone, can you please install a fresh copy of the Bifrost Child theme?
Feel free to ask for anything you need.
Kind Regards
Does this mean all my custom design is gone? Will I have to redo all my customization then? Because now it looks nothing like how I had designed it unfortunately
Hi,
I've just activated your Bifrost Child theme and deactivated the Neuron Core plugin, I'll save your site data and add it to my local server to test it and fix the issue.
Feel free to ask for anything you need.
Kind Regards
Also getting the critical error message when I try to change anything as well
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Here are some steps you can take to troubleshoot the error:
Can you please attach there the error logs if you find them?
Feel free to ask for anything you need.
Kind Regards
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.2
Active theme: Bifrost Child (version 2.1.8)
Current plugin: Slider Revolution (version 6.2.10)
PHP version 8.1.17
Error Details
=============
An error of type E_ERROR was caused in line 387 of the file /home3/mrskristine/public_html/wp-content/plugins/revslider/includes/functions.class.php. Error message: Uncaught ValueError: strrpos(): Argument #3 ($offset) must be contained in argument #1 ($haystack) in /home3/mrskristine/public_html/wp-content/plugins/revslider/includes/functions.class.php:387
Stack trace:
#0 /home3/mrskristine/public_html/wp-content/plugins/revslider/includes/functions.class.php(387): strrpos('', '.', -1)
#1 /home3/mrskristine/public_html/wp-content/plugins/revslider/includes/slide.class.php(2328): RevSliderFunctions->check_valid_image(false)
#2 /home3/mrskristine/public_html/wp-content/plugins/revslider/includes/slider.class.php(2257): RevSliderSlide->get_overview_image_attributes('gallery')
#3 /home3/mrskristine/public_html/wp-content/plugins/revslider/admin/includes/functions-admin.class.php(191): RevSliderSlider->get_overview_data()
#4 /home3/mrskristine/public_html/wp-content/plugins/revslider/admin/includes/functions-admin.class.php(126): RevSliderFunctionsAdmin->get_slider_overview()
#5 /home3/mrskristine/public_html/wp-content/plugins/revslider/admin/includes/shortcode_generator/shortcode_generator.class.php(214): RevSliderFunctionsAdmin->get_short_library()
#6 /home3/mrskristine/public_html/wp-content/plugins/revslider/admin/includes/shortcode_generator/elementor/elementor.class.php(37): RevSliderShortcodeWizard::add_scripts(true)
#7 /home3/mrskristine/public_html/wp-includes/class-wp-hook.php(308): RevSliderElementor::add_scripts('')
#8 /home3/mrskristine/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#9 /home3/mrskristine/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#10 /home3/mrskristine/public_html/wp-content/plugins/elementor/core/editor/editor.php(370): do_action('elementor/edito...')
#11 /home3/mrskristine/public_html/wp-includes/class-wp-hook.php(308): Elementor\Core\Editor\Editor->enqueue_scripts('')
#12 /home3/mrskristine/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array)
#13 /home3/mrskristine/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#14 /home3/mrskristine/public_html/wp-includes/script-loader.php(2194): do_action('wp_enqueue_scri...')
#15 /home3/mrskristine/public_html/wp-includes/class-wp-hook.php(308): wp_enqueue_scripts('')
#16 /home3/mrskristine/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array)
#17 /home3/mrskristine/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#18 /home3/mrskristine/public_html/wp-includes/general-template.php(3049): do_action('wp_head')
#19 /home3/mrskristine/public_html/wp-content/plugins/elementor/includes/editor-templates/editor-wrapper.php(31): wp_head()
#20 /home3/mrskristine/public_html/wp-content/plugins/elementor/core/editor/editor-loader.php(135): include('/home3/mrskrist...')
#21 /home3/mrskristine/public_html/wp-content/plugins/elementor/core/editor/editor.php(162): Elementor\Core\Editor\Editor_Loader->print_root_template()
#22 /home3/mrskristine/public_html/wp-includes/class-wp-hook.php(308): Elementor\Core\Editor\Editor->init('')
#23 /home3/mrskristine/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array)
#24 /home3/mrskristine/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#25 /home3/mrskristine/public_html/wp-admin/admin.php(419): do_action('admin_action_el...')
#26 /home3/mrskristine/public_html/wp-admin/post.php(12): require_once('/home3/mrskrist...')
#27 {main}
thrown
Hi,
I've just fixed the issue by updating the Slider Revolution plugin on your site, can you please take a look at it now?
Feel free to ask for anything you need.
Kind Regards
Apologies for the delayed response, I was traveling. All parts of the homepage that existed below the slider are no longer there, the site no longer scrolls? Archive posts are also still not available, like blog or shop archive.
Hi,
I apologize for the delayed response to your message. My team and I have just returned from a holiday, and we are working diligently to get caught up on all outstanding matters. Thank you for your patience during this time.
Can you tell me what part of the pages are missing, I've just checked your site and everything seems to be alright.
Feel free to ask for anything you need.
Kind Regards
On the home page there was a series of parallaxing sections below the slider revolution photos, followed by a footer.
Post archives that created the portfolio grid, the blog posts and the shop archive are no longer present as well.
Thank you.
Hi,
I'm seeing that you've deactivated the Neuron Core plugin, is the issue appearing when you activate the plugin, or how, please let us know so we can locate the issue together and fix it.
Feel free to ask for anything you need.
Kind Regards
Yes, this is why initially reached out and we went back & forth to try to get the site back up, but now it's missing it's customization, likely since the Neuroncore plugin can't be on otherwise nothing displays at all at that point. I screen recorded on the Wayback Machine, you can see how different the header & footer navigation looks, all of that is gone, and how much content was below the slider, all of that is gone now too.
https://www.dropbox.com/s/n01cf7omzbkv5q4/Screen%20Recording%202023-05-08%20at%2012.42.09%20PM.mov?dl=0
Attached files: Screenshot 2023-05-08 at 12.39.38 PM.png
Hi,
I've just led this to the dev team, they'll take a look at your site and be up with something as soon as possible, I'll let you know about anything.
Feel free to ask for anything you need.
Kind Regards
Checking in to see if there are any updates? Thank you.