Hello, I changed my web host recently and when they reinstalled my web space and my database of my site they could not put back the theme of my site which was paying "Otivar" and I would like to reinstall it on Wordpress to be able to reuse it on my site, how can I proceed to put my theme back, what should I download, import, plugins...? Thank you looking forward to your return
I've just fixed the issues, the header missing on the pages, and the contact form, about the hero of the homepage, can you please use the Animated Heading widget instead, so you won't have to add code to make it work?
As some images are missing, please do the following:
Check your URLs: After moving your site to a new host, it's possible that some URLs may have changed. Make sure that all links and images are pointing to the correct URLs on the new host.
Check your file permissions: Sometimes, after moving your site to a new host, file permissions may need to be adjusted. Make sure that all files have the correct permissions set.
Check your database: It's possible that your database may need to be updated after moving your site to a new host. Make sure that all database settings are correct and that there are no errors.
Hello, thanks for your feedback, I tried to use the widget but it's not working like the code and the html code is working in elementor why it's not showing? Then when I click on the 3 dots for the drop-down menu, nothing happens, I no longer have access to the menu (the left part of the page only becomes white). I still have a problem with the theme templates in (ashcom.fr/about) I don't have the same "site url/elementor" display at all, the same for the "Single Portfolio" template which no longer appears in elementor which is the most important part of my site because I present all my projects each in a different page in this portfolio model (ashcom.fr/projects). On all these problems I only have the form which has returned to normal please can you give me the models as before "Single Portfolio..." Thank you very much
here is what I would like to get on my pages (ashcom.fr/projects) a choice, and the (3) is for page (ashcom.fr/about)... Hoping for a quick return, thanks you very much!!
I've just fixed the menu issue, now when you click on the dots, it will open the overlay menu.
And I'm a bit confused by these screenshots, can you please tell me which Otivar pages you need me to re-import in your site, so you can combine the blocks in your pages?
Feel free to ask for anything you need, and I'm really sorry for the late reply.
Hello, thank you for your return and your interest, I hope you will understand my problem because I could hardly be more precise knowing that I have been explaining the same problems for 2 weeks.. for problem 1: attachment (ashcom_about) for " ashcom.fr/about", this is what I see on my site and what I see when I want to modify on elementor so I can't do anything.
Then another model of the theme for problem 2: attachment (ashcom_projects) for the page "ashcom.fr/projects" I had a portfolio that led to one page each as shown on the example of the Otivar theme, but you see that there is nothing, that it is empty where I had it, the portfolio includes these pages: https://ashcom.fr/portfolio/eatme/ https://ashcom.fr/portfolio/lileegale/ https://ashcom.fr/portfolio/kenya/.....
you can see all this by going to: https://ashcom.fr/portfolio/ this page which did not exist before elsewhere. Please I hope you can solve these problems quickly and that it will just not be postponed until next week so that they ask me again what my problem is, thank you for your time I am counting on you, very good day , I await your reply.
Do you have any backup of your site, when you moved your host, did you save your content anywhere, if so, can you please send it to me so I can test it on my local server?
Database Connection: Check if the database connection details are correct in the wp-config.php file on your new host. Incorrect database credentials can cause missing content.
Cache Issue: Clear your browser cache and any caching plugins you may be using. Sometimes, the browser cache or caching plugins can cause missing content.
File Permissions: Make sure that the files and folders on your new host have the correct permissions. Incorrect file permissions can cause missing content. You can use an FTP client to check and update the file permissions.
Broken Links: Check if there are any broken links on your website. Broken links can cause missing content. You can use a broken link checker plugin to find and fix broken links.
If none of these solutions work, you can try disabling other plugins to see if that resolves the issue.
I don't know if the backup file is good because it was modified because there were a lot of php errors... so don't put this backup back, I just need the models, thanks you
I summarize, I need the models of the Otivar theme because in the models registered on Wordpress, they are empty, I need those which are attached previously, (I give you in screenshot those which I need) s' please I know that you must have a lot of work but I have been talking to you about this problem for almost 1 month because I only have 1 return from you per week while I respond to tickets within the hour each times... if we can settle this before this weekend thank you, I really need my website to work I hope you understand, thank you
I apologize for the delay in getting back to you. The backup you sent me was not working properly.
I have passed the backup on to our development team for further investigation. In the meantime, I have imported the pages that you requested onto your site, Freelancer, Portfolio Photo, and Portfolio Agency.
Hello, I changed my web host recently and when they reinstalled my web space and my database of my site they could not put back the theme of my site which was paying "Otivar" and I would like to reinstall it on Wordpress to be able to reuse it on my site, how can I proceed to put my theme back, what should I download, import, plugins...? Thank you looking forward to your return
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
my autotyping only works on elementor too
Attached files: Capture d’écran 2023-03-14 à 23.53.23.png
Capture d’écran 2023-03-14 à 23.53.12.png
Hi Hugo,
I've just fixed the issues, the header missing on the pages, and the contact form, about the hero of the homepage, can you please use the Animated Heading widget instead, so you won't have to add code to make it work?
- https://prnt.sc/8Y6WuGSbrGms
As some images are missing, please do the following:
Feel free to ask for anything you need.
Kind Regards
Hello, thanks for your feedback, I tried to use the widget but it's not working like the code and the html code is working in elementor why it's not showing? Then when I click on the 3 dots for the drop-down menu, nothing happens, I no longer have access to the menu (the left part of the page only becomes white). I still have a problem with the theme templates in (ashcom.fr/about) I don't have the same "site url/elementor" display at all, the same for the "Single Portfolio" template which no longer appears in elementor which is the most important part of my site because I present all my projects each in a different page in this portfolio model (ashcom.fr/projects). On all these problems I only have the form which has returned to normal please can you give me the models as before "Single Portfolio..." Thank you very much
Attached files: ezgif.com-video-to-gif.gif
Capture d’écran 2023-03-17 à 08.13.17.png
Capture d’écran 2023-03-17 à 08.16.47.png
Capture d’écran 2023-03-17 à 08.17.04.png
In (ashcom.fr/projets) there is the portfolio normally including my pages: Aero, ile egale, kenya, uptrade, eat me...
Attached files: Capture d’écran 2023-03-17 à 08.13.17.png
here is what I would like to get on my pages (ashcom.fr/projects) a choice, and the (3) is for page (ashcom.fr/about)... Hoping for a quick return, thanks you very much!!
Attached files: ezgif.com-video-to-gif (1).gif
ezgif.com-video-to-gif (2).gif
ezgif.com-video-to-gif (3).gif
Help me please..
Hi Hugo,
I've just fixed the menu issue, now when you click on the dots, it will open the overlay menu.
And I'm a bit confused by these screenshots, can you please tell me which Otivar pages you need me to re-import in your site, so you can combine the blocks in your pages?
Feel free to ask for anything you need, and I'm really sorry for the late reply.
Kind Regards
Hello, thank you for your return and your interest, I hope you will understand my problem because I could hardly be more precise knowing that I have been explaining the same problems for 2 weeks.. for problem 1: attachment (ashcom_about) for " ashcom.fr/about", this is what I see on my site and what I see when I want to modify on elementor so I can't do anything.
Then another model of the theme for problem 2: attachment (ashcom_projects) for the page "ashcom.fr/projects" I had a portfolio that led to one page each as shown on the example of the Otivar theme, but you see that there is nothing, that it is empty where I had it, the portfolio includes these pages:
https://ashcom.fr/portfolio/eatme/
https://ashcom.fr/portfolio/lileegale/
https://ashcom.fr/portfolio/kenya/.....
you can see all this by going to: https://ashcom.fr/portfolio/
this page which did not exist before elsewhere. Please I hope you can solve these problems quickly and that it will just not be postponed until next week so that they ask me again what my problem is, thank you for your time I am counting on you, very good day , I await your reply.
Attached files: ashom_about.gif
aschom_projets.gif
Hi Hugo,
Do you have any backup of your site, when you moved your host, did you save your content anywhere, if so, can you please send it to me so I can test it on my local server?
If none of these solutions work, you can try disabling other plugins to see if that resolves the issue.
Feel free to ask for anything you need.
Kind Regards
really it only remained to simply put the predefined models of the theme back, but I don't know how to do it
I don't know if the backup file is good because it was modified because there were a lot of php errors... so don't put this backup back, I just need the models, thanks you
It's ok for you ? thanks
I summarize, I need the models of the Otivar theme because in the models registered on Wordpress, they are empty, I need those which are attached previously, (I give you in screenshot those which I need) s' please I know that you must have a lot of work but I have been talking to you about this problem for almost 1 month because I only have 1 return from you per week while I respond to tickets within the hour each times... if we can settle this before this weekend thank you, I really need my website to work I hope you understand, thank you
Attached files: Capture d’écran 2023-03-28 à 10.57.05.png
Capture d’écran 2023-03-28 à 10.56.21.png
Capture d’écran 2023-03-28 à 10.59.55.png
Please!?
Hi Hugo,
I apologize for the delay in getting back to you. The backup you sent me was not working properly.
I have passed the backup on to our development team for further investigation. In the meantime, I have imported the pages that you requested onto your site, Freelancer, Portfolio Photo, and Portfolio Agency.
Feel free to ask for anything you need.
Kind Regards
ok thanks you for your return, sorry to be urgent it's that I need my website quickly thank you again