On November 23, 2022 you told me that you would let me know as soon as you had a new update of the Amartha theme higher than 1.2.0. But I'm still waiting for you to let me know. How long do you think it will take to have the new version?
With the current version (1.2.0) I cannot update my theme or Elementor because if I do, the web will be misconfigured.
Sorry, I have so many emails that I did not see your answer. I will try to update the template and elementor and I will tell you if everything is fine.
It hasn't worked. The Amartha template update keeps giving me problems. When I update the design of all the products is unconfigured. I pass you images so you can see how the web looks with the 1.2 update.
Just today I tried it and I had to restore a copy of the database to get the design back as it was. So you can compare the images with the current state of my website.
Please, I hope you can make the appropriate changes so that the template can be updated.
I apologize for the delayed response. We are currently on holiday until May 1st, but please know that we are working to address your concerns as they come in.
While we may not be able to respond as quickly as we would during normal business hours, we will do our best to provide timely updates and address any urgent matters. We appreciate your patience and understanding during this time.
I've noticed that the team has added the Amartha theme to the list of updates. Once we're back from the holiday, I believe they will work on fixing it. I will see if I can expedite the release of the update, and I'll keep you updated on any developments.
Hello,
On November 23, 2022 you told me that you would let me know as soon as you had a new update of the Amartha theme higher than 1.2.0. But I'm still waiting for you to let me know. How long do you think it will take to have the new version?
With the current version (1.2.0) I cannot update my theme or Elementor because if I do, the web will be misconfigured.
Kind Regards,
Irene Bau
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi Irene,
Sorry for the late reply, somehow we've missed your ticket.
Please take a look at your site now, as I've just done some modifications to fix the issue.
Feel free to ask for anything you need.
Kind Regards
Hi,
Sorry, I have so many emails that I did not see your answer. I will try to update the template and elementor and I will tell you if everything is fine.
Kind Regards,
Irene Bau
Hi Irene,
Any luck?
Kind Regards
Hi guys,
It hasn't worked. The Amartha template update keeps giving me problems. When I update the design of all the products is unconfigured. I pass you images so you can see how the web looks with the 1.2 update.
Just today I tried it and I had to restore a copy of the database to get the design back as it was. So you can compare the images with the current state of my website.
Please, I hope you can make the appropriate changes so that the template can be updated.
Kind regards,
Irene Bau
Attached files: PRODUCTOS-2.jpg
PRODUCTOS.jpg
PRODUCTOS-3.jpg
PRODUCTOS-4.jpg
Hi,
I apologize for the delayed response. We are currently on holiday until May 1st, but please know that we are working to address your concerns as they come in.
While we may not be able to respond as quickly as we would during normal business hours, we will do our best to provide timely updates and address any urgent matters. We appreciate your patience and understanding during this time.
I've noticed that the team has added the Amartha theme to the list of updates. Once we're back from the holiday, I believe they will work on fixing it. I will see if I can expedite the release of the update, and I'll keep you updated on any developments.
Feel free to ask for anything you need.
Kind Regards
Hi,
Do not worry. I trust that you can solve the problems with the template. When you have fixed it, please let me know.
Happy Holidays.
Best regards,
Irene Bau