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  Public Ticket #3270130
Theme cannot be activated
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Comments

  • Antonin Kloubek started the conversation

    After installing the theme I tried to activate it and now the page does not work, I cannot acces admin dashboard and everything seems broken. Please help. I am running Wordpress 6.1.1.

  • Antonin Kloubek replied

    So after not recieving a reply before business day end I manually backed up what could be done through FTP, deleted everything, did a clean instal of Wordpress 6.1.1 and installed the theme with succes. After clicking on Activate, another error and the site is unusable again. Are you serious? I paid for a premium theme expecting a functional solution, instead I have spent the last 8 hours trying to fix this mess, unsuccesfully. My site is gone (yes, my problem I did not back-up), it is unreachable by my clients at the moment and your support is unresponsive.

    Attached files:  Screenshot 2023-03-08 at 18.12.45.png

  • audreyboiteuxpro replied

    It's the same problem for me, the theme cannot be activated, i tried all, installation with wordpress, with filezila and FTP, clean all, install Wordpress 6.1.1. There is no place to put the token code to activate the license so it doesn't work at all, my website doesn't work anymore, im on it since 3 day, i want to be pay back if the problem is not solve quickly!

  •  869
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards