Okay
  Public Ticket #3250144
Not possible ot install
Closed

Comments

  • maburu started the conversation

    Hey. I've been watching the video for installation but I'm not able to go through the license verification. Once I go to theme set up, site identity , installation and finally to "license" step I just get this message 
    "Enable the Neuron Builder License Verfication through Envato,
    the verification will unlock various features of the theme."

    But I don't have any input field to introduce a license number or something to interact. Where should I put the license number?

    Thank you 

    Attached files:  Captura de pantalla 2023-03-06 a las 20.13.20.png

  •  933
    Neuron replied

    Hi,

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • maburu replied

    Hey,
    As I commented in my first message I had already been watching the video for installing any Neuron WordPress theme. I install it, activate it and go to theme set up. Once there, the License Verification screen that I attach, I can't see any input field or link

    5985128893.png

    to create the token you explain in the video (as you can see in the screenshot). I would appreciate if you can give me an answer for this

  •  933
    Neuron replied

    Hi,

    You should activate the license by going to Dashboard > Neuron > License, and there you can find the field to add the license key.

    https://prnt.sc/2q_f5iZQ0jvU

    Feel free to ask for anything you need.

    Kind Regards


  •   maburu replied privately
  •  933
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  • maburu replied

    Thank you, now it works

  •  933
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes