Okay
  Public Ticket #3244689
Demo Import fails
Closed

Comments

  • roko2222 started the conversation
    March 2, 2023 at 12:57pm

    Hello, one click import fails on openlitespeed server (am using cyberpanel), returns error 403 in auto import and error 400 when trying manually to import content.xml file

    *update: import has problem also on different server: Serverpilot

    please advise, need to setup theme as soon as possible
    otherwise I would like a refund

    thanks

    Attached files:  Screenshot 2023-03-02 at 2.56.02 PM.jpg

  •  933
    Neuron replied
    March 6, 2023 at 10:00am

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • roko2222 replied
    March 6, 2023 at 3:53pm

    Sure,

    http://amethystselene.gr/wp-admin
    user: neuRON21
    pass: LjpIcg0W9IM$V0Yb#4$8P1Z%

  •  933
    Neuron replied
    March 7, 2023 at 11:16pm

    Hi,

    Can you please take a look at the following article on how to solve the issue?

    Feel free to ask for anything you need.

    Kind Regards


  •   roko2222 replied privately
  •   Neuron replied privately
  • roko2222 replied
    March 12, 2023 at 4:51pm

    Hello, issue is not solved, from server side there is no problem, have installed many themes without a problem,

    I would like to have a refund issued, since I needed one-click import as described in themeforest,

    thank you

  •  933
    Neuron replied
    March 14, 2023 at 8:04pm

    Hi,

    If you have already decided not to use the Arkhitekton theme, sure we'll accept a refund request, hope in the future our paths will cross again.

    - https://themeforest.net/refund_requests/new

    Feel free to ask for anything you need.

    Kind Regards