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  Public Ticket #3241181
filter disfunction
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  • elisabeth-zeller started the conversation

    Good Morning,

    I have a problem with installing my Proton theme, hopefully you can help me.
    It's a simple online portfolio for an artist. I created the portfolio as posts, since the filters didn't show up on the front page when I created it as portfolio posts. On the front page (PORTFOLIO) you can see some filters, they are registerd as keyord/tags, not as kategories because the categories didnt show up. They show now, but the filtering dosn't work.
    Each post has at least one tag and should show up according to the filter.

    Can you tell where the error ist?

    The other aim is to not have "all" as default category, rather I want one of the following to be the start filter, for example "graphit".

    Thank you in advance and best wishes,
    Elisabeth

  •  867
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • bpa0 replied

    Hello,

    I had the same problem. I could only fix it in the source-code, maybe @Neuron can check whether it it a fault in the code-base.

    My filters would show up perfectly, but wouldn't work most of the time (least in the Firefox browser). Sometimes they would work, but most of the times not.
    I traced it down to a non-working function call, that wouldn't enable the JS-Filter function. In the assets/scripts/torfa.js file (for you probably proton.js) on line 411 changing e(window).load to e(window).ready solves the problem.
    The change is obviously not persistent through updates, so it needs to be manually set after every update.

    Please @Neuron, could you check if this change could be integrated into your codebase?

    For your other problem, the "all" filter, log-in, go to your portfolio-page and click on the top "Edit with Elementor". Select the portfolio list, and on the left hand side under "Filter" there is a toggle for "Show all filters"

  • jtzeller replied

    Thank you for your replies!
    @Neuron, how can I send you the wp-admin so that you can check?
    Thank you as well @bpa0, unfortunately I don't have the Elementor. I hope Neuron can check that as well for me.

  •  867
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    @bpa0, please make sure that you're running the latest version of the Proton theme.

    Proton Theme Version 1.4.8

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    Hey @jtzeller, yes for sure, can you please create a new private ticket, or reach us via our email: [email protected]?

    Feel free to ask for anything you need.

    Kind Regards