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  Public Ticket #3238726
fail to activate the theme
Closed

Comments

  •  1
    dajceinfo started the conversation

    Hello,

    i've installed the wordpress plugin and followed the setup instructions in your website, but at the third step, i dont have any inputbox to insert the license:

    2924211982.png

    what can i do?

  •  936
    Neuron replied

    Hi,

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  •  1
    dajceinfo replied

    i've checked the video but im missing the tab section of Neuron. this is what i have

    6540733873.png

    if i click to "theme setup" I go to the setup section as below

    5858722845.png


  •  936
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Please make sure you've installed the Neuron Builder and Elementor plugins, and then you'll have the Neuron options in the dashboard, you can find the plugins by going to Dashboard > Appearance > Install plugins.

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards