Okay
  Public Ticket #3237398
Fatal error
Closed

Comments

  • lanevera started the conversation

    I have purchased the Hickone theme and installed it, but activating it causes an error. I have tried installing and activating other themes and they all work correctly, so it is not a problem with the Wordpress installation.

    I am attaching a screenshot with the error message and a video with the installation and activation process of the Hickone theme and the result of the error screen.

    I await your response.

    Attached files:  Captura de Pantalla 2023-02-21 a las 17.41.47.png
      Grabación de pantalla 2023-02-21 a las 17.51.44.mp4

  •   Neuron replied privately
  • lanevera replied

    I have installed and activated the theme that you have sent me by WeTransfer and it also gives an error, a different error but it gives an error. Attached screenshot of the error.

    Attached files:  Captura de Pantalla 2023-02-21 a las 19.29.53.png

  •  933
    Neuron replied

    Hi,

    Please take a look at the following article on how to solve that issue.

    - https://neuronthemes.com/how-to-fix-cannot-modify-header-information/

    Feel free to ask for anything you need.

    Kind Regards


  • lanevera replied

    At the moment the error is solved.

    Thank you so much.

  •  933
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • lanevera replied

    More bugs. When installing and activating Elementor another error screen appears. Attached capture.

    Attached files:  Captura de Pantalla 2023-02-21 a las 19.49.15.png

  •  933
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  • lanevera replied

    Downloaded, installed and activated these last version of the Neuron Builder plugin, but with these errors:

    Warning: The magic method OCDI\OneClickDemoImport::__wakeup() must have public visibility in /homepages/43/d518806018/htdocs/clickandbuilds/Elcriarconsciente/wp-content/plugins/neuron-builder/core/demo-importer/inc/OneClickDemoImport.php on line 130

    Warning: Cannot modify header information - headers already sent by (output started at /homepages/43/d518806018/htdocs/clickandbuilds/Elcriarconsciente/wp-content/plugins/neuron-builder/core/demo-importer/inc/OneClickDemoImport.php:130) in /homepages/43/d518806018/htdocs/clickandbuilds/Elcriarconsciente/wp-admin/includes/misc.php on line 1416

    Warning: Cannot modify header information - headers already sent by (output started at /homepages/43/d518806018/htdocs/clickandbuilds/Elcriarconsciente/wp-content/plugins/neuron-builder/core/demo-importer/inc/OneClickDemoImport.php:130) in /homepages/43/d518806018/htdocs/clickandbuilds/Elcriarconsciente/wp-includes/functions.php on line 6865

    Warning: Cannot modify header information - headers already sent by (output started at /homepages/43/d518806018/htdocs/clickandbuilds/Elcriarconsciente/wp-content/plugins/neuron-builder/core/demo-importer/inc/OneClickDemoImport.php:130) in /homepages/43/d518806018/htdocs/clickandbuilds/Elcriarconsciente/wp-admin/admin-header.php on line 9


  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • lanevera replied

    http://elcriarconsciente.com/wp-admin

    User: criarcon_adm

    Password: bs#se86p]TXk$H3x

  • lanevera replied

    Hello again,

    I see that the Hikone theme is very recent and not tested enough so it has too many bugs.

    HIkone theme works with Elementor and installing and activating Elementor plugin failing is a very serious bug.

    I can't risk using the Hikone theme for my client's website and having issues with the theme every time there is a plugin update or I want to install new plugins.

    Therefore I have decided to uninstall the Hikone theme, request a refund and buy another theme that has been created a long time ago and, therefore, has been tested long enough and all bugs have been fixed.

    I'm sure you understand my decision.

    All the best.

  •  933
    Neuron replied

    Hi,

    If you have already decided not to use the Hikone theme, sure we'll accept a refund request, hope in the future our paths will cross again.

    https://themeforest.net/refund_requests/new

    Feel free to ask for anything you need.

    Kind Regards