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  Public Ticket #3233022
THEME DOES NOT WORK RIGHT
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Comments

  •  6
    Elle069 started the conversation

    I am sending this to the public so they can see the Frustration I AM HAVING WITH YOUR COMPANY. I HAVE BEEN ABLE TO DO NOTHING FOR close to 2 weeks. YOU TAKE FOREVER TO RESPOND, TIME IS MONEY and this is BAD BUSINESS.  

    PLEASE: 

    1. RESET WP
    2. LOAD PROPER BITFROST AND BITFROST CHILD THEMES WITH PROPER IMAGES 
    3. LOAD PROPER PLUG INS

    I have to completely start over. NOTHING works. 

    i TRY TO CHANGE OUT A BACKGROUND PICTURE, NOTHING WORKS. THE COMPANY THAT IS HELPING ME W  WORDPRESS (BLUE SKY part of BLUE HOST) CAN NOT UNDERSTAND YOUR DESIGN the way you built it IS NOT STRAIGHT FORWARD for ELEMENTOR. 

    PLEASE PLEASE PLEASE GET THIS LOADING CORRECTLY TODAY OR I WILL NEED A REFUND TOMORROW. I HAVE COMPLAINED TO ENVATO MULTIPLE TIMES

    GREAT DESIGN, BUT TOO HARD TO ADJUST FOR A NORMAL DESIGNER. i DO NOT DO SLIDER REVOLUTION, AND I WILL LEARN IT BUT I DID NOT KNOW i WOULD HAVE TO PURCHASE OR LEARN OTHER PROGRAMS TO MAKE YOUR THEME ADJUSTABLE.

    HELPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP !

  •  6
    Elle069 replied

    I AM STILL WAITING ON A REPLY.

    PLEASE RUFND MY MONEY> TIME IS MONEY AND I DO NOT HAVE TIME TO SIT AND WAIT. PLEASE REFUND MY $61 dollars TODAY. I have also contacted Envato.

    I HAVE LOST A CLIENT OVER THIS.

  •  869
    Neuron replied

    Hi Elle,

    We're glad to know that your issues have been resolved, that's what we saw in your private ticket, so if you still need help with anything, please let me know.

    Feel free to ask for anything you need.

    Kind Regards