The site crashes when logged in. In Recovery mode, wordpress shows a fatal error with the Neuron Builder.
An error of type E_ERROR was caused in line 36 of the file /home/crashtestt/public_html/staging/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php. Error message: Uncaught ReflectionException: Method get_site_editor_type does not exist in /home/crashtestt/public_html/staging/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php:36 Stack trace: #0 /home/crashtestt/public_html/staging/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(36): ReflectionClass->getMethod(‘get_site_editor…’) #1 /home/crashtestt/public_html/staging/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(56): NeuronModulesThemeBuilderDocumentsTheme_Document::get_site_editor_type_bc() #2 /home/crashtestt/public_html/staging/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): NeuronModulesThemeBuilderDocumentsTheme_Document::get_create_url() #3 /home/crashtestt/public_html/staging/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): ElementorCoreCommonModulesFinderCategoriesCreate->create_item_url_by_document_class(‘Neuron\Modul
I am very sorry for the late reply, we were not working on the weekend.
From the latest version, we've made it to show you in the dashboard when an update is out, so you'll see an update button at Dashboard > Plugins > Neuron Builder, in case there's an update of the plugin.
The site crashes when logged in.
In Recovery mode, wordpress shows a fatal error with the Neuron Builder.
An error of type E_ERROR was caused in line 36 of the file /home/crashtestt/public_html/staging/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php. Error message: Uncaught ReflectionException: Method get_site_editor_type does not exist in /home/crashtestt/public_html/staging/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php:36 Stack trace: #0 /home/crashtestt/public_html/staging/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(36): ReflectionClass->getMethod(‘get_site_editor…’) #1 /home/crashtestt/public_html/staging/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(56): NeuronModulesThemeBuilderDocumentsTheme_Document::get_site_editor_type_bc() #2 /home/crashtestt/public_html/staging/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): NeuronModulesThemeBuilderDocumentsTheme_Document::get_create_url() #3 /home/crashtestt/public_html/staging/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): ElementorCoreCommonModulesFinderCategoriesCreate->create_item_url_by_document_class(‘Neuron\Modul
Please advise.
Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards
Hi,
We've uploaded the latest version, and the site is working proper now.
Is there any way we can prevent this from happening in future?
Also, if my support expires, will I still be able to download the latest version of the neuron builder in future?
Hi,
I am very sorry for the late reply, we were not working on the weekend.
From the latest version, we've made it to show you in the dashboard when an update is out, so you'll see an update button at Dashboard > Plugins > Neuron Builder, in case there's an update of the plugin.
Feel free to ask for anything you need.
Kind Regards
Thank you!
You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes