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  Public Ticket #3225562
The installer does not work
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Comments

  • Juan Antonio Martin Palma started the conversation
    February 6, 2023 at 11:00pm
    4957965661.png

    The installer does not work, it gives the following error:

    Fatal error: Uncaught ReflectionException: Method get_site_editor_type does not exist in /home/customer/www/

    And the HOME and CUSTOMER appear good and it doesn't even let you enter the administration part and this is just installing the theme.

    Worrying and if it is not solved I will request a refund

  •  933
    Neuron replied
    February 7, 2023 at 10:36pm

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    - https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  •   Juan Antonio Martin Palma replied privately
  •  933
    Neuron replied
    February 13, 2023 at 11:36pm

    Hi,

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  •   Juan Antonio Martin Palma replied privately
  •  933
    Neuron replied
    February 20, 2023 at 10:55am

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards