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  Public Ticket #3224645
import demo data
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  • Alexandre Nunes started the conversation

    I just purchased Bitfrost and I am trying to Import Demo Data from wordpress but it doesnt work, it shows me an error message.
    Is there something I am doing wrong? see attachment

    Alex

    Attached files:  error_import_data.png

  •  933
    Neuron replied

    Hi,

    It seems like your server is blocking the request to our server (503 error), if you access directly the URL you can find the content.xml file.

    https://neuronthemes.com/bifrost/demo-importer/main-demo.xml

    So there are two solutions.

    1) Contact the hosting provider and explain the issue (503 issue in importing).

    2) Save the file from main-demo.xml and go to Dashboard > Tools Import and import the file manually(XML file).

    Feel free to ask for anything you need.

    Kind Regards


  • Alexandre Nunes replied

    Hello,

    Thanks for the quick reply.

    I bought bifrost theme especially for the demos with it's features and the slick design thinking it will save me time and technical problems, haha. Now, just hope I am not entering a nightmare trying to fix things. :)

    Before contacting my provider, I just imported manually an xml file that I created from one of the demo links and theres no error, it seems to have been uploaded correctly (see attachment), but  i cant find the demo theme anywhere in my dashboard. Dont know where to look for it or how to integer it in my website? Also, do I need to install the child theme bifrost-child.zip in order for the demos to work out? Sorry, I am bit confused with all the different components,

    I understand you cant show me all the wordpress whereabouts, but If you can guide me a bit in this would be appreciated.

    Best

    Alexandre




    Attached files:  import.png

  •  933
    Neuron replied

    Hi,

    Glad to know that you've managed to import the demo, so now you can go to Dashboard > Pages, and there you'll find all the demo pages of the Bifrost theme.

    For more, please check the documentation of the Bifrost theme.

    - https://neuronthemes.com/documentation/bifrost

    Feel free to ask for anything you need.

    Kind Regards