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  Public Ticket #3220929
Neuron Builder are not compatible with elementor pro
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  • jthiboutot started the conversation

    Hello, when I try to activate Elementor Pro, my header disapear and I can't add it back. On the system info it wrote '' Neuron Builder was not compatible with Elementor Pro..''

    I have the first version of the theme 1.0.0. and neuron builder 1.0.6.5

    Thank you for your help

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   jthiboutot replied privately
  • jthiboutot replied

    Keep me updated

  •  933
    Neuron replied

    Hi,

    Sorry for the late reply,

    I've just checked your site and the Neuron Builder plugin was working alright with the Elementor Pro version, the header, and all content was displaying alright, and there were no errors on the site, can you please take a look at it?

    Feel free to ask for anything you need.

    Kind Regards