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  Public Ticket #3214381
Neuron builder with Elementor not runing
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  • hugocornelles started the conversation

    Elementor not charging when editing some pages including home page, galleries disappeared from all the pages, som of it totally disconfigured.

    I already tried to uninstall and reinstall elementor and neuron builder plugin

    I recive the following error message

    WordPress versión 6.1.1
    Tema activo: Kaon Child Child Child (versión 1.0.0)
    Plugin actual: Neuron Builder (versión 1.0.6.0)
    PHP versión 8.0.27



    Detalles del error
    ==================
    Se ha producido un error del tipo E_ERROR en la línea 2849 del archivo /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/neuron-builder/modules/gallery/widgets/gallery.php. Mensaje de error: Uncaught TypeError: implode(): Argument #2 ($array) must be of type ?array, string given in /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/neuron-builder/modules/gallery/widgets/gallery.php:2849
    Stack trace:
    #0 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/neuron-builder/modules/gallery/widgets/gallery.php(2849): implode()
    #1 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/neuron-builder/modules/gallery/widgets/gallery.php(3082): NeuronModulesGalleryWidgetsGallery->get_overlay()
    #2 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/includes/base/controls-stack.php(2268): NeuronModulesGalleryWidgetsGallery->render()
    #3 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/includes/base/widget-base.php(609): ElementorControls_Stack->render_by_mode()
    #4 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/includes/base/widget-base.php(733): ElementorWidget_Base->render_content()
    #5 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/includes/base/element-base.php(536): ElementorWidget_Base->get_raw_data()
    #6 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/includes/base/element-base.php(536): ElementorElement_Base->get_raw_data()
    #7 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/core/base/document.php(966): ElementorElement_Base->get_raw_data()
    #8 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/core/base/document.php(632): ElementorCoreBaseDocument->get_elements_raw_data()
    #9 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/includes/base/controls-stack.php(1021): ElementorCoreBaseDocument->get_initial_config()
    #10 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/core/editor/editor.php(527): ElementorControls_Stack->get_config()
    #11 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/class-wp-hook.php(308): ElementorCoreEditorEditor->enqueue_scripts()
    #12 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
    #13 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/plugin.php(517): WP_Hook->do_action()
    #14 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/script-loader.php(2180): do_action()
    #15 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/class-wp-hook.php(308): wp_enqueue_scripts()
    #16 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
    #17 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/plugin.php(517): WP_Hook->do_action()
    #18 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/general-template.php(3043): do_action()
    #19 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/includes/editor-templates/editor-wrapper.php(31): wp_head()
    #20 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/core/editor/editor.php(322): include('...')
    #21 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/core/editor/editor.php(163): ElementorCoreEditorEditor->print_editor_template()
    #22 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/class-wp-hook.php(308): ElementorCoreEditorEditor->init()
    #23 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
    #24 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/plugin.php(517): WP_Hook->do_action()
    #25 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-admin/admin.php(419): do_action()
    #26 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-admin/post.php(12): require_once('...')
    #27 {main}
      thrown


    Thanks!

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   hugocornelles replied privately
  •   hugocornelles replied privately
  •   hugocornelles replied privately
  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I can't reach your site, can you please take a look at it, not matter how many times I try or how much, it still shows the same.

    https://ibb.co/7pmk15s

    Feel free to ask for anything you need.

    Kind Regards


  •   hugocornelles replied privately
  •  933
    Neuron replied

    Hi,

    Sorry for that, I was able to reach it using a VPN,

    I've just checked your site and Elementor's working alright, have you been able to solve the issue?

    https://ibb.co/mHqjLSs

    Feel free to ask for anything you need.

    Kind Regards


  • hugocornelles replied

    Hello,


    Elementor not working, not even initating, when editing Home page or "Conócenos" page. 

    Inserting blocks from elementor library not working on any page.

  • hugocornelles replied

    ANd still getting this error message on the mail


    WordPress versión 6.1.1
    Tema activo: Kaon Child Child Child (versión 1.0.0)
    Plugin actual: Neuron Builder (versión 1.0.6.5)
    PHP versión 8.0.27



    Detalles del error
    ==================
    Se ha producido un error del tipo E_ERROR en la línea 2849 del archivo /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/neuron-builder/modules/gallery/widgets/gallery.php. Mensaje de error: Uncaught TypeError: implode(): Argument #2 ($array) must be of type ?array, string given in /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/neuron-builder/modules/gallery/widgets/gallery.php:2849
    Stack trace:
    #0 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/neuron-builder/modules/gallery/widgets/gallery.php(2849): implode()
    #1 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/neuron-builder/modules/gallery/widgets/gallery.php(3082): Neuron\Modules\Gallery\Widgets\Gallery->get_overlay()
    #2 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/includes/base/controls-stack.php(2268): Neuron\Modules\Gallery\Widgets\Gallery->render()
    #3 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()
    #4 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/includes/base/widget-base.php(733): Elementor\Widget_Base->render_content()
    #5 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/includes/base/element-base.php(536): Elementor\Widget_Base->get_raw_data()
    #6 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/includes/base/element-base.php(536): Elementor\Element_Base->get_raw_data()
    #7 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/core/base/document.php(966): Elementor\Element_Base->get_raw_data()
    #8 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/core/base/document.php(632): Elementor\Core\Base\Document->get_elements_raw_data()
    #9 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/includes/base/controls-stack.php(1021): Elementor\Core\Base\Document->get_initial_config()
    #10 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/core/editor/editor.php(527): Elementor\Controls_Stack->get_config()
    #11 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/class-wp-hook.php(308): Elementor\Core\Editor\Editor->enqueue_scripts()
    #12 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
    #13 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/plugin.php(517): WP_Hook->do_action()
    #14 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/script-loader.php(2180): do_action()
    #15 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/class-wp-hook.php(308): wp_enqueue_scripts()
    #16 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
    #17 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/plugin.php(517): WP_Hook->do_action()
    #18 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/general-template.php(3043): do_action()
    #19 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/includes/editor-templates/editor-wrapper.php(31): wp_head()
    #20 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/core/editor/editor.php(322): include('...')
    #21 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-content/plugins/elementor/core/editor/editor.php(163): Elementor\Core\Editor\Editor->print_editor_template()
    #22 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/class-wp-hook.php(308): Elementor\Core\Editor\Editor->init()
    #23 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
    #24 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-includes/plugin.php(517): WP_Hook->do_action()
    #25 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-admin/admin.php(419): do_action()
    #26 /mnt/web024/e1/27/511473227/htdocs/STRATO-apps/wordpress_01/app/wp-admin/post.php(12): require_once('...')
    #27 {main}
      thrown

  • hugocornelles replied

    Hello!

    Can you guys please help me with this issue? It's been two weeks since i submited the problem. I even paid for an extended 6 months support because of this. I will need to restart the whole web design by next monday if you can't provide me with a solution.

    Thanks in advance!

  • hugocornelles replied

    On recovery mode getting this message on plugin page

    Attached files:  Captura de Pantalla 2023-02-10 a las 11.41.42.png

  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I've already led this to the dev team, and they'll accept it as soon as possible,

    Feel free to ask for anything you need.

    Kind Regards