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  Public Ticket #3197636
Unable to verify builder and import demo demo
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  • Skrimbag started the conversation

    Hello, 

    I am experiencing a common problem related to verifying  neuron builder, with the error " There has been a critical error on this website. Please check your site admin email inbox for instructions." And also I cannot import the demo template, the import button spins for about 5 minutes then just reverts to "import" . I managed to manually upload the demo content trough xml import, but some of the content is missing, the font defaults to Robboto instead of montserat, the widgets and some of the pages are missing and I cannot edit the header or the footer, etc .. 

    I tries all the solutions I could find online, but to no avail. 

    Please help me resolve this issue. I really like the design of the theme, but some of the features and content do not work witch makes it very time consuming and frustrating to use.

    Thanks, 

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Skrimbag replied privately
  • Skrimbag replied

    Hello, 

    Did you get a chance to take a look ? :D 


    website adress:  catalinneag.com

    Thanks

  • Skrimbag replied

    I am losing allot of time over this, will you be able to assist me or should I ask for a refund ? 

  •  933
    Neuron replied

    Hi,

    We're sorry for the late reply, we were on holiday.

    I've just imported the demo data on your site, please take a look at it.

    You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and Floona Theme.

    Feel free to ask for anything you need.

    Kind Regards