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  Public Ticket #3191463
Installationg error neuron builder
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  • Raúl started the conversation

    I bought the minimal theme and I can't install it.
    I follow the steps as they say in the tutorial and I can't activate the license because I didn't install the neuron builder plugin.
    When installing the neuron builder plugin I get an error that won't let me install.
    I attach images.
    I have tried installing the two plugins that are recommended to me, such as elementor and woocomerce without any success.

    Attached files:  Firefox_Screenshot_2022-12-19T11-24-21.357Z.png
      Firefox_Screenshot_2022-12-19T11-26-18.895Z.png

  • Raúl replied

    I have installed an old version of elementor, 3.5.0 and now the neuron builder if it lets me install it, but I still can't activate the license despite creating the token perfectly.

    Attached files:  Firefox_Screenshot_2022-12-19T11-45-41.159Z.png

  • Raúl replied

    The version of Neuron Builder I have is 1.0.4 wich I download from themeforest of envato minimo theme.

    Attached files:  Firefox_Screenshot_2022-12-19T11-46-38.390Z.png
      Firefox_Screenshot_2022-12-19T11-47-09.646Z.png

  • Raúl replied

    Email from wordpress erro log:

    WordPress versión 6.1.1

    Tema activo: Minimo Child (versión 1.0.0)

    Plugin actual: Neuron Builder (versión 1.0.6.2)

    PHP versión 8.1.6

    Detalles del error

    ==================

    Se ha producido un error del tipo E_ERROR en la línea 36 del archivo /home/newronac/www/cms/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php. Mensaje de error: Uncaught ReflectionException: Method Neuron\Modules\ThemeBuilder\Documents\Section::get_site_editor_type() does not exist in /home/newronac/www/cms/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php:36

    Stack trace:

    #0 /home/newronac/www/cms/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(36): ReflectionClass->getMethod('get_site_editor...')

    #1 /home/newronac/www/cms/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(56): Neuron\Modules\ThemeBuilder\Documents\Theme_Document::get_site_editor_type_bc()

    #2 /home/newronac/www/cms/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): Neuron\Modules\ThemeBuilder\Documents\Theme_Document::get_create_url()

    #3 /home/newronac/www/cms/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): Elementor\Core\Common\Modules\Finder\Categories\Create->create_item_url_by_document_class('Neuron\\Modules\\...')

    #4 /home/newronac/www/cms/wp-content/plugins/elementor/core/common/modules/finder/base-category.php(92): Elementor\Core\Common\Modules\Finder\Categories\Create->get_category_items()

    #5 /home/newronac/www/cms/wp-content/plugins/elementor/core/base/base-object.php(142): Elementor\Core\Common\Modules\Finder\Base_Category->get_init_settings()

    #6 /home/newronac/www/cms/wp-content/plugins/elementor/core/base/base-object.php(40): Elementor\Core\Base\Base_Object->ensure_settings()

    #7 /home/newronac/www/cms/wp-content/plugins/elementor/core/common/modules/finder/module.php(107): Elementor\Core\Base\Base_Object->get_settings()

    #8 /home/newronac/www/cms/wp-content/plugins/elementor/core/base/base-object.php(142): Elementor\Core\Common\Modules\Finder\Module->get_init_settings()

    #9 /home/newronac/www/cms/wp-content/plugins/elementor/core/base/base-object.php(40): Elementor\Core\Base\Base_Object->ensure_settings()

    #10 /home/newronac/www/cms/wp-content/plugins/elementor/core/base/app.php(59): Elementor\Core\Base\Base_Object->get_settings()

    #11 /home/newronac/www/cms/wp-content/plugins/elementor/core/base/app.php(36): Elementor\Core\Base\App->get_components_config()

    #12 /home/newronac/www/cms/wp-content/plugins/elementor/core/common/app.php(153): Elementor\Core\Base\App->print_config()

    #13 /home/newronac/www/cms/wp-includes/class-wp-hook.php(308): Elementor\Core\Common\App->register_scripts('plugins.php')

    #14 /home/newronac/www/cms/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)

    #15 /home/newronac/www/cms/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

    #16 /home/newronac/www/cms/wp-admin/admin-header.php(118): do_action('admin_enqueue_s...', 'plugins.php')

    #17 /home/newronac/www/cms/wp-admin/plugins.php(605): require_once('/home/newronac/...')

    #18 {main}

      thrown

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Raúl replied privately
  •  933
    Neuron replied

    Hi Raul,

    I've deactivated the Envato Market plugin as if you activate it, the license option will be moved from the Neuron > License to Envato > Settings, so then, I've added your license key at the Dashboard > Neuron > License, and now everything is alright.

    Feel free to ask for anything you need.

    Kind Regards


  • Raúl replied

    I still can't activate the license. I can't import demos and I can't do anything.


    Detalles del error

    ==================

    Se ha producido un error del tipo E_ERROR en la línea 806 del archivo /home/newronac/www/cms/wp-content/themes/minimo/inc/wizard/class-wizard.php. Mensaje de error: Uncaught Error: Non-static method Envato_Market_Admin::render_settings_theme_panel_partial() cannot be called statically in /home/newronac/www/cms/wp-content/themes/minimo/inc/wizard/class-wizard.php:806

    Stack trace:

    #0 /home/newronac/www/cms/wp-content/themes/minimo/inc/wizard/class-wizard.php(436): Wizard->license()

    #1 /home/newronac/www/cms/wp-content/themes/minimo/inc/wizard/class-wizard.php(369): Wizard->body()

    #2 /home/newronac/www/cms/wp-includes/class-wp-hook.php(306): Wizard->admin_page()

    #3 /home/newronac/www/cms/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)

    #4 /home/newronac/www/cms/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

    #5 /home/newronac/www/cms/wp-admin/admin.php(175): do_action('admin_init')

    #6 /home/newronac/www/cms/wp-admin/themes.php(10): require_once('/home/newronac/...')

    #7 {main}

      thrown


  •  933
    Neuron replied

    Hi,

    It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.

    Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.

    Feel free to ask for anything you need.

    Kind Regards


  •  933
    Neuron replied

    Hi Raul,

    I haven't reset the web, I was able to fix the demo without deleting anything, can you please take a look at your site now?

    Feel free to ask for anything you need.

    Kind Regards


  •  933
    Neuron replied

    Hi Raul,

    Is there any news, do you still need help with anything?

    Kind Regards