Okay
  Public Ticket #3185227
Installing is breaking the website.
Closed

Comments

  • Jasmijn started the conversation

    Dear Neuronthemes, 

    After buying your theme from themeforest I tried to instal it, but it gives a total error on the website. I tried it several times, but it's gives a critical error on the website, which makes that I have to go to the hosting to get the website working again. I think that Themeforest is having an older version or incorrect one? I also tried it with FTP. 

    Kind regards, Jasmijn

    Attached files:  Screenshot 2022-12-09 at 14.21.13.png

  •  935
    Neuron replied

    Hi Jasmijn,

    Can you please check your email if you have received the error logs and attach the error here?

    Feel free to ask for anything you need.

    Kind Regards


  • Jasmijn replied

    Hi,

    Yes, I received the following e-mail/error: 

    Hi!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, Mango.

    First, visit your website (https://studiotaupe.com/) and check for any visible issues. Next, visit the page where the error was caught (link) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

    "Link"

    To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.1.1
    Active theme: Mango (version 1.4.1)
    Current plugin:  (version )
    PHP version 8.1.13


    Error Details
    =============
    An error of type E_ERROR was caused in line 29 of the file /data/sites/web/studiotaupecom/www/wp-content/themes/mango/includes/redux-framework/ReduxCore/inc/class.redux_filesystem.php. Error message: Uncaught Error: Attempt to modify property "admin_notices" on null in /data/sites/web/studiotaupecom/www/wp-content/themes/mango/includes/redux-framework/ReduxCore/inc/class.redux_filesystem.php:29
    Stack trace:
    #0 /data/sites/web/studiotaupecom/www/wp-content/themes/mango/includes/redux-framework/ReduxCore/inc/class.redux_filesystem.php(47): Redux_Filesystem->__construct()
    #1 /data/sites/web/studiotaupecom/www/wp-content/themes/mango/includes/redux-framework/ReduxCore/inc/class.redux_filesystem.php(285): Redux_Filesystem::get_instance()
    #2 /data/sites/web/studiotaupecom/www/wp-content/themes/mango/includes/redux-framework/ReduxCore/framework.php(51): require_once('/data/sites/web...')
    #3 /data/sites/web/studiotaupecom/www/wp-content/themes/mango/functions.php(48): require_once('/data/sites/web...')
    #4 /data/sites/web/studiotaupecom/www/wp-includes/class-wp-hook.php(308): mango_setup()
    #5 /data/sites/web/studiotaupecom/www/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
    #6 /data/sites/web/studiotaupecom/www/wp-includes/plugin.php(517): WP_Hook->do_action()
    #7 /data/sites/web/studiotaupecom/www/wp-settings.php(595): do_action()
    #8 /data/sites/web/studiotaupecom/www/wp-config.php(85): require_once('/data/sites/web...')
    #9 /data/sites/web/studiotaupecom/www/wp-load.php(50): require_once('/data/sites/web...')
    #10 /data/sites/web/studiotaupecom/www/wp-admin/admin.php(34): require_once('/data/sites/web...')
    #11 /data/sites/web/studiotaupecom/www/wp-admin/customize.php(13): require_once('/data/sites/web...')
    #12 {main}
      thrown

    Thanks

  •  935
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Jasmijn replied privately
  • Jasmijn replied

    Did it work with the WP-Admin? 

  •  935
    Neuron replied

    Hi Jasmijn,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please add the theme package in the following link, so I can install it on your site?

    https://wetransfer.com/

    Feel free to ask for anything you need.

    Kind Regards


  •   Jasmijn replied privately
  •   Neuron replied privately
  •   Jasmijn replied privately
  • Jasmijn replied

    Hi Neuron, 

    Do you have an estimation when it will be fixed? I want to launch 1 Jan... 
    But this is taking a lot of time...  

  •   Neuron replied privately
  •   Jasmijn replied privately
  •  935
    Neuron replied

    Hi Jasmijn,

    Please install the following plugin and the theme will work alright.

    https://wordpress.org/plugins/redux-framework/

    Feel free to ask for anything you need.

    Kind Regards


  • Jasmijn replied

    Yeahhh! It's finally working!

    What was the issue?
    To make sure it's not happening in the future again, or if we change something and break it? 

  •  935
    Neuron replied

    Hi Jasmijn,

    The Redux Framework is required by the theme, and somehow I forgot about it, I really apologize for that.

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes