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  Public Ticket #3182153
Elementor Pro activation breaks theme header styling
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  • gadboisphotography started the conversation

    Hello,
    I am trying to connect Elementor Pro and get it connected. Unfortunately, as soon as I do it breaks the header styling that is working seamlessly before it is activated. Please Advise.

    I am a web developer and this is my client's email so please write me back at [email protected].

    I can give you temporary credentials but I would like you to test on your end first to replicate the issue. I am under a deadline to get this launched so if I could get a solution ASAP that would be amazing.

    Please find screenshots of what the header looks like with and without Elementor Pro activated.

    Lindsay

    Attached files:  Elementor Pro.png
      Elementor.png

  • gadboisphotography replied

    Hello again.

    To follow up on this, I figured out a solution and am following up to be sure that anyone else will know the solution.

    I had to go into the headers and footers in themebuilder. Basically, if you don't re-save them, the previous conditions set don't apply. It may or may not be specific to my server environment.

    Thank you,

    Lindsay

  • gadboisphotography replied

    Hello Again!

    I guess this is coming full circle back to my initial issues with the theme header. I turns out that yes, it did set it back to the correct styling but now again with Elementor Pro the header doesn't function like the theme demo.

    I asked last month regarding the issues and after numerous updates of both the theme and neuron builder it is still an issues. Is there anyway that you can fix this ASAP! Again, the header works like the demo with just Elementor but as soon as Elementor Pro is activated it doesn't function as it should.

    See here: https://gadboisphotography-staging.saturnwp.link/

    Please give me an estimated timeline that this can be fixed.

    Lindsay


  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   gadboisphotography replied privately
  •  933
    Neuron replied

    Hi Lindsay,

    I've just fixed the issue, the header effect will work when you have the Pro version of the Elementor plugin active.

    Feel free to ask for anything you need.

    Kind Regards


  • gadboisphotography replied

    Thank you. I thought that was the case that updating to Pro changed the class on the selector.

    I updated the css on the dark header version also. Don't forget to do this also when you updated the theme files.

    Lindsay

  •  933
    Neuron replied

    Hi Lindsay,

    Yes, that was the case, we'll definitely include this in the upcoming updates of the theme.

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • gadboisphotography replied

    Hi again,
    Wondering why the | or / dividers are not showing up between the blog post meta?
    I have it activated on the element.
    LINK: https://gadboisphotography-staging.saturnwp.link/blog/
    Thanks!

  •  933
    Neuron replied

    Hi,

    The meta option on the post widget to add dividers is not to add them between categories, but it's to add them between different meta types, so if you add the categories and tags to display, the divider will be between the categories and tabs.

    Hope that makes sense.

    I would like to help you to add some dividers, can you let me know what you want to add, so I can prepare some CSS code for that?

    Feel free to ask for anything you need.

    Kind Regards


  • gadboisphotography replied

    Thanks! I got it :)

    .m-neuron-post__meta-data a:not(:last-child):after {
        content:" | ";
    }

    Lindsay



  •  933
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • gadboisphotography replied

    Hi!

    Site: https://gadboisphotography-staging.saturnwp.link/

    I have some more questions:

    1. Why on the homepage image slider does the Ken Burns Zoom In effect only work on the first slide even though they all have it activated?

    2. I noticed that the circle picture in the testimonials gets "squished" in mobile view. Can you please fix this or send me custom css that will if you can't update your theme ASAP.

    3. The Play Video button seems to dissappears on mobile. I can't find the the setting that is making this happen. Can you please tell me where to find this?

    Thank you!

    Attached files:  Screen Shot 2022-12-20 at 10.24.42 PM.png

  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    1) It seems that there's an error in the code, we'll take a look at it and fix it.

    2) I've fixed that by reducing the size of the image at the Testimonial Carousel widget > Style tab > Image > Size.

    https://ibb.co/86kd7QH

    3) Can you please tell me where's the play button missing, because, on the homepage, it's appearing on mobile.

    Feel free to ask for anything you need.

    Happy Holidays.


  • gadboisphotography replied

    Hi!

    1. When do you think that the Ken Burns issue on the homepage slider will be fixed?
    2. The missing Play Video button I fixed by creating a new button but it the demo button had a mobile hidden css class on it that I couldn't figure out how to remove as it wasn't a class in the Elementor widget class field.

    3. NEW! Where do I find the styles set for the archives or theme?
    - I have set all my global fonts, etc but when I go to the archives they don't reflect:
    link: https://gadboisphotography.ca/behind-the-scenes/

    The titles are huge and the body copy is grey. When I look into Firebug I see a class .elementor-kit-8 h2 but I don't know where you adjust these? I am overriding the archives on the site pages in the navigation but would like these to reflect the site's styles if they are found on Google.

    4152620095.png


    9977068835.png

    Thank you!

  •  933
    Neuron replied

    Hi,

    I'm sorry for the late reply, somehow I missed your ticket.

    1) I'll ask the team if there's an update on the Ken Burns effect.

    2) Can you please attach a screenshot of it, as I can't find it on your site?

    3) Please take a look at the following video tutorial on how to style the archive template.

    Feel free to ask for anything you need.

    Kind Regards