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  Public Ticket #3177572
Licence verification
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  • Mostef76 started the conversation
    November 29, 2022 at 11:47am

    Hi I have problem to install Neuron 

    can you attached the latest version of the Neuron Builder plugin and send me in wetranfer?

    Attached files:  Screenshot 2022-11-29 at 12.46.30.png

  •  933
    Neuron replied
    November 29, 2022 at 11:35pm

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    - https://we.tl/t-bo8yOll8HJ

    Feel free to ask for anything you need.

    Kind Regards


  • Mostef76 replied
    November 30, 2022 at 12:51pm

    Thanks for the help:

    Now I have another problem: I just do import the themes Floona wait just 30 min after says nothing and if I go to my web site I have the old themes like before

    Attached files:  Screenshot 2022-11-30 at 13.49.31.png
      Screenshot 2022-11-30 at 13.49.38.png

  •  933
    Neuron replied
    November 30, 2022 at 1:31pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Mostef76 replied privately
  • Mostef76 replied
    December 1, 2022 at 3:31pm

    sorry yesterday I provide you with my wp-admin but the problem is still there . even i didn´t have any feedback .

  •  933
    Neuron replied
    December 2, 2022 at 2:12am

    Hi Mostef76,

    PHP Recommendations 

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Since your site didn't match the recommended PHP settings, I had to import the demo data manually, can you please take a look at your site now?

    Feel free to ask for anything you need.

    Kind Regards


  • Mostef76 replied
    December 2, 2022 at 8:43am

    hi I went as you ask me to the .htaccess file and I have already this setting , please have a look to the screenshot 

    Attached files:  Screenshot 2022-12-02 at 09.39.56.png

  •  933
    Neuron replied
    December 4, 2022 at 5:28pm

    Hi Mostef76,

    Sorry for the late reply, it's the weekend and we're working only part-time.

    I've added these settings via the "Custom PHP Settings" plugin that I've installed on your site, but it's better to add them directly to the .htaccess file, and not to overload the site with plugins.

    Feel free to ask for anything you need.

    Kind Regards