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  Public Ticket #3169040
Can't able to activate the licence
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  • Etrain_Interactive started the conversation

    Activated this template on my local site and its working. When I moved to staging site, I deactivated the plugin and theme on my local site and I tried to activate on my staging site but it's not working. Please guide me on this.

  •  933
    Neuron replied

    Hi,

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • Etrain_Interactive replied

    The theme has been activated on local site. But, in the staging site, it is not taking API token to activate the theme. The page is frozen even when I click save changes once I entered the API token.

  •  933
    Neuron replied

    Hi,

    Can you please tell me which version of the Neuron Builder plugin are you using?

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://we.tl/t-ZjVejLrITC

    Feel free to ask for anything you need.

    Kind Regards


  • Etrain_Interactive replied

    Issue resolved. Thank you

  •  933
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes