Okay
  Public Ticket #3159057
Template Library
Closed

Comments

  • syoon28 started the conversation

    Hi, 

    There are no templates visibility in the library. I've looked at both "Blocks" and Pages" however none are showing. I have resynced via Tools in Elementor.

    Your help would be fantastic!

    Thank you

  •   syoon28 replied privately
  • syoon28 replied

    I am also seeing pages like the screencap when I view the demo pages that I imported.

  • syoon28 replied

    I am also seeing "demo pages" that are not showing properly.

    See screencap.

    Please help, as the theme is currently unusable due to broken demo pages and no templates in the library. Editing aspects such as header, footer cannot be accessed.

  • syoon28 replied

    I've discovered that it is an issue with the Neuron Builder and integration with Elementor. When I deactivate Neuron Builder, I can see Elementor templates and blocks.

    Please read my private message.

  •  933
    Neuron replied

    Hi,

    It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.

    Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.

    Feel free to ask for anything you need.

    Kind Regards


  • syoon28 replied

    Hi, I believe it's an issue with Neuron Builder because when it's activated, I do not see the Elementor Pro page or block templates. I am subscribed to Elementor Pro and I do not have this issue with other templates.

    I would like a refund as I have decided to not use Minimo.

    Thank you

  •  933
    Neuron replied

    Hi,

    If you have already decided not to use the Minomo, sure we'll accept a refund request, hope in the future our paths will cross again.

    Feel free to ask for anything you need.

    Kind Regards