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  Public Ticket #3154719
problem with neuron core plugin
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Comments

  • wojciech127 started the conversation

    Hi,

    I couldnt install neuron core pluging while setting up Bitfrost theme. Theme budnle was dwnloaded today from themeforest website. Plugin instalation has been stoped while instaling neuron core plugin. Currently i am experinecing error while tring to acces the wp admin panel.

    Fatal error: Cannot redeclare neuron_portfolio_categories() (previously declared in /053/wp-content/plugins/neuron-builder/functions.php:75) in /053/wp-content/plugins/neuron-core-bifrost/functions.php on line 148


  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Please take a look at the following article on how to deactivate all the plugins and tell me to log in.

    https://mediatemple.net/community/products/wordpress/360022275731/how-to-deactivate-wordpress-plugins-for-troubleshooting

    Feel free to ask for anything you need.

    Kind Regards


  •   wojciech127 replied privately
  •  933
    Neuron replied

    Hi,

    I saw that somehow you have installed the Neuron Builder plugin (probably you got it in another ticket that we sent to other clients).

    https://ibb.co/86Zf6KN

    The problem is that the Neuron Builder plugin is not the plugin of the Bifrost theme, the Bifrost theme uses the Neuron Core plugin that I've already installed on your site and now everything is alright.

    Feel free to ask for anything you need.

    Kind Regards