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  Public Ticket #3149459
Theme Activation
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  • olgalbnv4 started the conversation

    Hi there, I purchased Conlectio Theme and trying to activate it for my website, but I don't see Neuron in the dashboard in the Wordpress CMS. And I can't upload the demo.

  •  933
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    - https://we.tl/t-lU1StjCvtx

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards

    Feel free to ask for anything you need.

    Kind Regards


  • olgalbnv4 replied

    The Neuron plug in worked, thanks!


    Now I can't activate the token that I've got from Envato, absolutely nothing happens after I add the token number and press "Save changes".


    Could you please advise?

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   olgalbnv4 replied privately
  •   Neuron replied privately
  • olgalbnv4 replied

    But don't need Neuron Builder, I would like to use the actual theme that I've purchased, which is Confection. How can I get file for this specific theme and use it..

    It is really frustrating - after I've purchased a beautiful theme, I've got a Neron Builder to create everything myself - and all documentation is around Neuron. nI'd really appreciate some guidance how to start with the actual Conlectio Theme, it is activated but absolutely nothing is showing in the backend or working.

  •  933
    Neuron replied

    Hi,

    The Neuron Builder is a core plugin of the Conlectio theme, the theme won't work without the plugin.

    I'm seeing that you've installed the plugin and activated the license, so now all you need to do is to import the pre-made demo pages of the Conlectio theme, you can import the demo data by going to Dashboard > Neuron > Demo Importer, and importing the Main Demo that you'll see there, it includes all the demo pages.

    Feel free to ask for anything you need.

    Kind Regards


  • olgalbnv4 replied

    I imported the demo, but absolutely nothing happened - the backend is the same, and nothing from the theme is uploaded. 

    It would be helpful if there would be documentation on the actual theme, not just the builder, 

  •  933
    Neuron replied

    Hi,

    It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.

    Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.

    Feel free to ask for anything you need.

    Kind Regards