Okay
  Public Ticket #3145685
Not activating license
Closed

Comments

  • quinntm started the conversation
    October 13, 2022 at 2:13pm

    Hello,

    I have created token as mentioned by you on theme page and it is generated and when I am using the same it is not throwing any error but still I am unable to getting any confirmation of verification like in your video, my correct token is already saved their but when I move into installing demo it is saying

    Enable the Neuron Theme License Verfication through Envato, the verification will unlock various features of the theme.

    I am attaching screen shot.

    Also this theme have issue with Neuron Builder at line number 36.

    Attached files:  license.png
      Lic.png

  •  867
    Neuron replied
    October 13, 2022 at 10:21pm

    Hi,

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • quinntm replied
    October 14, 2022 at 6:40am

    I have already checked this video and followed the same, but the issue is with theme, if possible can you please activate from your end, I can share purchase code or anything you need.

    because it is not taking me forward once I entered token

  •  867
    Neuron replied
    October 14, 2022 at 10:33am

    Hi,

    Okay, so please send me the purchase code and the API token that you've generated, so I can help you to activate the license.

    Don't forget to provide me with your wp-admin also.

    Feel free to ask for anything you need.

    Kind Regards


  •   quinntm replied privately
  •   quinntm replied privately
  •  867
    Neuron replied
    October 14, 2022 at 1:41pm

    Hi,

    I saw that you were not running the latest version of the Neuron Builder plugin, so I've just updated it and the license is activated now.

    - https://ibb.co/JQ9h1ZV

    Feel free to ask or anything you need.

    Kind Regards