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  Public Ticket #3142095
Impossible ton install Neuron Builder
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Comments

  •  2
    Marc started the conversation

    Hello,

    I tried to install Conlectio Theme, but impossible to install Neuron Builder plugin. I tried through the wizard (the checkbox terns red) as well as through the appearance menu.

    I then tried to install it manually through the plugins menu. Installation is OK, but if I activate the plugin, WP crashes and I get this PHP error : "Method NeuronModulesThemeBuilderDocumentsSection::get_site_editor_type() does not exist"

    I commented this line (and also placed it in an if (method_exist)) as suggested by some people on the web concerning an identical error with Elementor. The plugin became active but impossible to activate the product... I enter the token, then nothing.

    Now I think I really need your help !

    I'm running on WP 6.0.2 and tried different versions of PHP from 7.3 to 8

  •  2
    Marc replied

    Well, I have downloaded the last version you gave in a previous ticket (a wetransfer link) and it seems to be ok.

    The version delivered by Theme Forest must be a wrong one...

  •  1
    El-sabio replied

    Could you activated the license?

    I installed the versión of a wetransfer link, but I can´t activate. 

  •  933
    Neuron replied

    H,

    I am very sorry for the late reply, we were not working on the weekend.

    Please find the Neuron Builder plugin in the link below:

    - https://we.tl/t-snfiWZuIAb

    Feel free to ask for anything you need.

    Kind Regards


  •  2
    Marc replied

    Thx for the answer and the link. Although everything was ok with your previous wetransfer.

    I have another problem now : to get th fullscreen mobile menu working, you used a popup. However, the popup feature is locked... Do I really have to upgrade Elementor to pro version to get the theme working on mobile ?

  •  933
    Neuron replied

    Hi Marc,

    No, you don't need the Elementor Pro version, as the Neuron Builder plugin adds the feature of the Popup Builder.

    Have you activated the license of the Neuron Builder plugin, because without the license activation, the features won't work.

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards