I try it to activate Neuron builder, but when I install the plugin my site crashed. I searh the documentation and I can't solve it. Then I found on this ticket system a new version of the plugin but I can't activate the license.
The envato market plugin sends me errors with the token. And when I try to activate the plugin, it tell me that I don't have permissions to view that page. Could you help me to solve it?
I know that the installation of the theme has an additional cost, but considering how difficult it's to install it, and that you don't have the updated files on envato. you should do it for free.
I'm an experimented web developer but the user experince about the installation is so bad.
I try it to activate Neuron builder, but when I install the plugin my site crashed. I searh the documentation and I can't solve it. Then I found on this ticket system a new version of the plugin but I can't activate the license.
The envato market plugin sends me errors with the token. And when I try to activate the plugin, it tell me that I don't have permissions to view that page. Could you help me to solve it?
I know that the installation of the theme has an additional cost, but considering how difficult it's to install it, and that you don't have the updated files on envato. you should do it for free.
I'm an experimented web developer but the user experince about the installation is so bad.
Attached files: license.jpg
Critical Error.jpg
When are you going to fix the problem?
I can't work if you don't fix the plugin
Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just moved the license back from the Envato Market plugin to the Neuron Builder and now everything is alright.
Feel free to ask for anything you need.
Kind Regards