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  Public Ticket #3130242
Neuron Builder Plugin Failure
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Comments

  • intuitivehearts started the conversation

    Every time I try to install the Neuron builder plugin, it breaks my site and puts in into recovery mode.

    I was also not able to import any of the theme demos.

    Please help.

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   intuitivehearts replied privately
  •  933
    Neuron replied

    Hi,

    I've just installed the latest version of the Neuron Builder plugin on your site, and now everything is alright.

    Feel free to ask for anything you need.

    Kind Regards


  • intuitivehearts replied

    Hi there,

    Can you also please take a look at the import? I'm not able to use this feature ... See attachment

  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I'm seeing that you've already imported the demo, do you need help with anything else?

    Feel free to ask for anything you need.

    Kind Regards


  • intuitivehearts replied

    Hi there

    Can you let me know where to go to customise the sidebar from one location to be used on pages using a template with a sidebar?

    I've only found that I need to edit the sidebar every where i want it to be displayed and this would be very tedious if I have to do this every time i want to update the blog sidebar.

    Thank you!

  •  933
    Neuron replied

    Hi,

    We're so sorry for your experience with our Travelosophy theme, if you haven't decided to take the refund yet, I'll make sure to help you to fix all the issues, but if you want a refund, we'll accept it for sure.

    Feel free to ask for anything you need.

    Kind Regards


  • mblanch601 replied

    I have travelosophy and get this error message when attempting to load the Neuron Builder plug in

    Installing Plugin: Neuron Builder

    Downloading installation package from https://mysoberlensexpedition.com/wp-content/uploads/2022/10/neuron-builder.zip

    Unpacking the package…

    Installing the plugin…

    The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines.

    Plugin installation failed.


  •  933
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    - https://we.tl/t-lU1StjCvtx

    Feel free to ask for anything you need.

    Kind Regards