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  Public Ticket #3129633
Installation error (No Neuron Core)
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Comments

  • Mozno started the conversation

    Hello, 

    Bought a theme today. Already killed the fields of the day for the installation.
    After installing the theme, Neuron Core does not appear.
    I have already reinstalled 4 times. I read the instructions and watched the video.
    The Neuron tab does not appear for me.
    https://ibb.co/xhc33xj

    The theme is active and I made a setup.
    Can't activate, can't do anything with the theme

  •  933
    Neuron replied

    Hi Mozno,

    You should also install the Elementor plugin, you can find it by going to Dashboard > Appearance > Install Plugins, as the Elementor plugin is required by the theme.

    Feel free to ask for anything you need.

    Kind Regards


  • Mozno replied

    Why did you decide that I did not install Elementor? Did you even read what I wrote?

    If you had looked at the screenshot I attached in the first post, you would have seen the installed Elementor. So you didn't even look and respond.

    1. I installed the theme,

    2. installed all the plugins,

    3. and did the setup

    There are no Neuron tab

    I have attached a screenshot. I do not have this menu, I did everything as in induction 5 times already. I can't activate the theme.

    It doesn't install as it should.

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Mozno replied privately
  •  933
    Neuron replied

    Hi Mozno,

    I've just added the latest version of the Neuron Builder plugin to your site, please go and activate the license now.

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • Mozno replied

    Thank you! Activated.

  •  933
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • unrelated_team replied

    Neuron cannot help you? It's old version of Neuron Plugin and there is no way to update it. It correlate with Elementor. Help us guys... We paid you. 

  •  933
    Neuron replied

    Hi,

    Please find the latest version of the Neuron Builder below.

    https://we.tl/t-CKGAfJdf2T

    Feel free to ask for anything you need.

    Kind Regards