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  Public Ticket #3123595
Critical Error installing themes
Closed

Comments

  • Katelyn started the conversation
    September 12, 2022 at 9:26pm

    License Verification

    Enable the Neuron Builder License Verfication through Envato, the verification will unlock various features of the theme.

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

  •  1,002
    Neuron replied
    September 12, 2022 at 10:23pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


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  •  1,002
    Neuron replied
    September 16, 2022 at 10:12am

    Hi Katelyn,

    I've just installed the latest version of the Neuron Builder plugin on your site, and now everything is alright.

    Feel free to ask for anything you need.

    Kind Regards


  • Katelyn replied
    September 16, 2022 at 5:57pm

    The demos for the Ginea classic store aren't coming up and the current demo isn't importing. Can you help with this?

  •  1,002
    Neuron replied
    September 19, 2022 at 11:17pm

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    PHP Recommendations 

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values to your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


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