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  Public Ticket #3122276
Neuron Core Plugin Error With Elementor
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  • Albert started the conversation

    Hi, 

    I have problems of compatibility with Elementor and Neuron Core. If I have activated the Neuron Core plugin, I can't use the Elementor widget panel, but if I deactivate the Neuron Core plugin the problem is fixed it, but my theme doesn't work. 

    How can I fix this error? 

    Thanks, 

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • Albert replied

    Hi, 

    What do you mean? My user and password or the url? 

    Thanks

  •  933
    Neuron replied

    Hi Albert,

    I am very sorry for the late reply, we were not working on the weekend.

    I mean both of them the URL of your login page and the login credentials (username and password).

    Feel free to ask for anything you need.

    Kind Regards


  •   Albert replied privately
  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin.

    Arkhitekton Theme Version 1.3.0
    Neuron Core Plugin 1.2.9

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Feel free to ask for anything you need.

    Kind Regards