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  Public Ticket #3118148
Neuron Builder Plugin Failure
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  • shobinthomas started the conversation

    Hi, I tried logging into my wordpress dashboard and got this fatal error notification. It says it had to deactivate neuron builder due to an error when I went to the recovery mode. Do you have an updated version of the plugin?. 

     This plugin failed to load properly and is paused during recovery mode.

    An error of type E_ERROR was caused in line 36 of the file /home/customer/www/shobinthomas.com/public_html/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php. Error message: Uncaught ReflectionException: Method get_site_editor_type does not exist in /home/customer/www/shobinthomas.com/public_html/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php:36 Stack trace: #0 /home/customer/www/shobinthomas.com/public_html/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(36): ReflectionClass->getMethod('get_site_editor...') #1 /home/customer/www/shobinthomas.com/public_html/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(56): NeuronModulesThemeBuilderDocumentsTheme_Document::get_site_editor_type_bc() #2 /home/customer/www/shobinthomas.com/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): NeuronModulesThemeBuilderDocumentsTheme_Document::get_create_url() #3 /home/customer/www/shobinthomas.com/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): ElementorCoreCommonModulesFinderCategoriesC


  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    We've already released an update of the Neuron Builder plugin (version 1.0.6.0), to make it compatible with Elementor 3.7.0, please update the Neuron Builder plugin by going to Dashboard > Plugins and you'll see the update button there.

    If you can't see the update there, go to Dashboard > Updates > Check for updates.

    https://neuronthemes.com/neuron-builder/changelog/

    Feel free to ask for anything you need.

    Kind Regards


  •   shobinthomas replied privately
  •  933
    Neuron replied

    Hi,

    I've just installed the latest version of the Neuron Builder plugin on your site, and the issue is gone now.

    You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and Manila Theme.

    If you like our theme, you can leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Feel free to ask for anything you need.

    Kind Regards