The Neuron Builder extension created a fatal error on my site. When I deactivate the extension, I can reuse my site but of course I can't use the theme without this extension.
At the beginning, I had to install the extension manually from the theme files because the Theme Setup wouldn't allow me to install it.
This is the second problem I have with this theme, not to mention the layout bugs...
Here is a screenshot of the bug. Could you fix that?
Otherwise, I'll be obliged to request a refund for the theme.
We've already released an update of the Neuron Builder plugin (version 1.0.6.0), to make it compatible with Elementor 3.7.0, please update the Neuron Builder plugin by going to Dashboard > Plugins and you'll see the update button there.
If you can't see the update there, go to Dashboard > Updates > Check for updates.
Hello,
The Neuron Builder extension created a fatal error on my site. When I deactivate the extension, I can reuse my site but of course I can't use the theme without this extension.
At the beginning, I had to install the extension manually from the theme files because the Theme Setup wouldn't allow me to install it.
This is the second problem I have with this theme, not to mention the layout bugs...
Here is a screenshot of the bug. Could you fix that?
Otherwise, I'll be obliged to request a refund for the theme.
Thanks
Hi,
We've already released an update of the Neuron Builder plugin (version 1.0.6.0), to make it compatible with Elementor 3.7.0, please update the Neuron Builder plugin by going to Dashboard > Plugins and you'll see the update button there.
If you can't see the update there, go to Dashboard > Updates > Check for updates.
- https://neuronthemes.com/neuron-builder/changelog/
Feel free to ask for anything you need.
Kind Regards
Hi,
Thank you for your reply.
However, there's no update button either in the Plugins section or in the Updates section.
I purchased and downloaded the theme through Theme Forest.
The latest version on it is version 1.0.2.
How can I get the latest version of the theme and Neuron Builder?
Thanks
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
I've just uploaded the latest version of the Neuron Builder plugin to your site, now everything is alright.
Feel free to ask for anything you need.
Kind Regards
Thanks for your help!
You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes