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  Public Ticket #3106792
Problem with Neuron Builder / Otivar
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  • toddy668 started the conversation

    Hello, when I install Elementor Update (3.7.1), the Neuron Builder stops working properly and causes errors. How do I get the latest version, no new update is displayed in the plugin overview?
    Kind regards Thorsten Bergmann

  •  870
    Neuron replied

    Hi,

    We've already released an update of the Neuron Builder plugin (version 1.0.6.0), to make it compatible with Elementor 3.7.0, please update the Neuron Builder plugin by going to Dashboard > Plugins and you'll see the update button there.

    If you can't see the update there, go to Dashboard > Updates > Check for updates.

    https://neuronthemes.com/neuron-builder/changelog/

    Feel free to ask for anything you need.

    Kind Regards


  •   toddy668 replied privately
  •  870
    Neuron replied

    Hi,

    I've just updated the Neuron Builder plugin on your site, please take a look at it.

    Feel free to ask for anything you need.

    Kind Regards


  • toddy668 replied

    Unfortunately, the error is not fixed, when I try to edit a page, the widget panel no longer loads (look at the screenshot). If I switch off the Neuron Builder, it works again. What should I do?

    Kind regards

    Attached files:  Elementor___Home.jpg

  •  870
    Neuron replied

    Hi,

    Please take a look at the following article on how to fix it.

    - https://docs.neuronthemes.com/article/457-how-to-fix-elementor-widget-panel-not-loading

    Feel free to ask for anything you need.

    Kind Regards


  •   toddy668 replied privately
  •   Neuron replied privately
  • toddy668 replied

    Yes thanks, the addon was the problem. I uninstalled it and now everything works.

    Kind Regards

  •  870
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes