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  Public Ticket #3094157
Neuron License Activation
Closed

Comments

  • Bobbafet started the conversation

    I cannot activate my license - I have followed all the steps exactly every time. I get stuck on the following image and it doesn't click through to activate the theme. Please help - site is totally down.

    Attached files:  FireShot Capture 014 - License ‹ Booking Agency - DJs Live Artists - BPM Agency — WordPress_ - bpmartists.com.png

  •  871
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Bobbafet replied privately
  • Bobbafet replied

    Any updates please? We are waiting to redevelop our site :)

  •  871
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I've just fixed the license activation issue, but to do that, I had to deactivate all plugins to make sure that there's not any error running, please go and activate your plugins now.

    Feel free to ask for anything you need.

    Kind Regards


  • Bobbafet replied

    Hello again,

    I am sorry to be a pain but - it appears to have happened again. Can you please take a look as the license will not activate again and I cannot get the maintenance mode to work through Elementor - my front page is just a default Wordpress page

  • Bobbafet replied

    And.. thank you for your previous help :)

  • Bobbafet replied

    Minor update - I appear to have fixed the Maintenence mode issue by installing a cache plugin clearing and reloading the site - appears to have worked but if you could check that would be great :) I really do appreciate all your help :)

    I think all we need is the license activating again and we are good to go :)

  •   Bobbafet replied privately
  • Bobbafet replied

    Just bumping this guys - license is still not activating

  •  871
    Neuron replied

    Hi,

    I've just updated the Neuron Builder plugin to the latest version, and now the license is activated.

    Please let me know if you still need help with anything else.

    Feel free to ask for anything you need.

    Kind Regards


  •  1
    vataiuta replied

    Installing Plugin: Neuron Builder does not install.

    4643339316.png
  •  871
    Neuron replied

    Hi,

    Please take a look at the following article on how to solve it.

    - https://www.wpbeginner.com/wp-tutorials/how-to-fix-destination-folder-already-exists-error-in-wordpress/

    Feel free to ask for anything you need.

    Kind Regards