Okay
  Public Ticket #3086342
recaptcha
Closed

Comments

  • matbonbon started the conversation

    I tried to add the ReCaptcha verification system on the form on the website. But every time I try to send the email it returns an error. I have tried both versions. Without the ReCaptcha verification, it works fine. I set all the API keys but nothing.

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   matbonbon replied privately
  • matbonbon replied

    and I'm trying to replicate this mouse effect when it is over a different picture but I can not understand how to enable it.

    Reference: https://neuronthemes.com/manila/portfolio-minimal/

    The page where I would like to apply it: http://www.creativethaipuan.com/test-home

  •  933
    Neuron replied

    Hi,

    Can you please take a look at your site, I've just fixed these issues?

    About the mouse effect, it was added only in the demo, it will take a lot to add it to your site, but if you really want it, I can take a look at it to see if I can add it to your site also.

    Feel free to ask for anything you need.

    Kind Regards


  • matbonbon replied

    I will check it immediately. Thanks. Yes, I would like to add to the website the page I told you about and understand how it works and how I can modify the style.One of the reason I bought this template was for that feature.

  • matbonbon replied

    I have checked the website. The Menu is working properly. But the reCaptcha is not working. I can add to the form but when i send the message it reports me a general error. With bot the versions.

  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please make sure that you've created the reCaptcha token correctly, please take a look at the following article, maybe the issue is at the token.

    https://cloud.google.com/recaptcha-enterprise/docs/create-key

    Feel free to ask for anything you need.

    Kind Regards


  • matbonbon replied

    Hi! yes I did! I followed the instructions but nothing. Can you also confirm that you can implement the cursor function on the home page as follows?

    Reference: https://neuronthemes.com/manila/portfolio-minimal/

    The page where I would like to apply it: http://www.creativethaipuan.com/test-home

    Just to be clear, I don't want the circle pointer but the rectangle box shows the page's name underneath.

  •  933
    Neuron replied

    Hi,

    The cursor was added only in the demo of the Manila theme, we can add it to your site but it takes us extra work hours, but please forgive me if it takes a bit of time to be added.

    Feel free to ask for anything you need.

    Kind Regards


  • matbonbon replied

    Hello, I didn't get any news on the cursor. And also the Recaptcha is till no working. Can you update me on both please?

  •  933
    Neuron replied

    Hi,

    I'm so sorry for the late reply, the ticket was marked as solved.

    I can't log into your site with the wp-admin you've shared, can you please create a user for me using our email: [email protected]?

    Feel free to ask for anything you need

    Kind Regards


  •   matbonbon replied privately
  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please take a look at your site, I've just added a new version of the theme with the cursor included.

    Feel free to ask for anything you need.

    Kind Regards


  • matbonbon replied

    Hi, I'm speechless!!!  What you have done is not what I have asked you for. I was clear I think!! The attention you are putting on the assistance is ridiculous! 

    As I wrote before, I don't need the circle on the cursor but I need the box to appear when it is over each panel and show the name of the related category as in the reference I have attached before. 

    Anyway, I don't know what you have done but you broke the home page! 

    Reference: https://neuronthemes.com/manila/portfolio-minimal/

  •  933
    Neuron replied

    Hi,

    I've just reverted the changes I've made, I was confused by this part of your reply, so sorry for that (https://ibb.co/1zmZ14J)

    Can you please tell me where you want to apply the same hover effect as in the Portfolio Minimal demo, you really got me confused.

    Feel free to ask for anything you need.

    Kind Regards


  • matbonbon replied

    I would like to apply it to the Home page

  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Please go to the Portfolio widget > Style Tab > Hover Animation, and set it to the tooltip.

    https://ibb.co/fqQ1Rcs

    https://docs.neuronthemes.com/article/280-portfolio

    Feel free to ask for anything you need.

    Kind Regards


  • matbonbon replied

    Thanks for your reply, I have tried but it didn't work. Nothing appears when I the cursor is on the portfolio table.

  •  933
    Neuron replied

    Hi,

    This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.

    Feel free to ask for anything you need.

    Kind Regards