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  Public Ticket #3085830
Failde import demo
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Comments

  • gianni_tendina started the conversation
    July 17, 2022 at 2:42pm

    hello, I can't import the chosen demo:
    "An error occurred while fetching file from: https://neuronthemes.com/bifrost/demo-importer/homepages/creative/creative-agency.xml!
    Reason: 503 - Service Unavailable. "

  •  933
    Neuron replied
    July 18, 2022 at 11:15am

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    It seems like your server is blocking the request to our server (503 error), if you access directly the URL you can find the content.xml file.

    - https://neuronthemes.com/bifrost/demo-importer/main-demo.xml

    So there are two solutions.

    1) Contact the hosting provider and explain the issue (503 issue in importing).

    2) Save the file from main-demo.xml and go to Dashboard > Tools Import and import the file manually(XML file).

    Feel free to ask for anything you need.

    Kind Regards