I am very sorry for the late reply, we were not working on the weekend.
The URL of the page that you've attached is leading us to the landing page of the theme, can you please grab the URL of the theme page that you've imported via the following link.
Then I can know which page you've imported that is displayed incorrectly.
Can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
database is updated.one of the worst experiences. if it was to be fixed according to your convenience why sell it like this? anyway, I want the theme in working condition as shown in the demo without the images. else please refund the money today
Nope. the support team is not bothered to fix it. I gave them complete access 5 days ago and nothing. I think the only option is to upgrade to elementor pro and build your own header and footer.
exactly!! all the products I purchased seem to work as shown in the preview. here in bifrost the demo files are not complete. even manual configuration doesn't work. I have given up on this coz we cant suggest these to clients. we never know what other issues it has.
Can I please log into your site once again, and I'll make sure that the demo is imported correctly, there shouldn't be all these errors in the demo importer, as It always has worked as it should have.
About the late reply, I really apologize, but as I've told you before, I'm currently on holiday and I'm working only part-time.
hello, I don't need this theme. iam sorry to spoil your vacation but if the theme were fine I wouldn't have contacted you. i cant sell this theme to clients knowing it has issues. kindly refund the payment. thanks
You have replied to this ticket, and I have been waiting for an answer in my ticket for several days?!?!. It's not acceptable and it is insolent! I spend my money on your theme and I can't even count on an answer in my ticket (https://neuronthemes.ticksy.com/ticket/3083461/) ??!! Shame!
I really want to help you with using the theme and make it work for you, if you are still in doubt about using the theme, I want you to give us a second chance to make it work.
If you have already decided not to use the Bifrost, sure we'll accept a refund request, hope in the future our paths will cross again.
thank you but no thank you. I have lost the project and this theme is of no use and I can't afford to take risks anymore with this theme and suggest it to my client. I have requested a refund. kindly do the needful
i have followed the documentation steps and after installing the theme i imported https://preview.themeforest.net/item/bifrost-simple-portfolio-wordpress-theme/full_screen_preview/23180008?_ga=2.251376774.1695116114.1657206851-70736960.1636187056&_gac=1.215212773.1657208228.CjwKCAjwiJqWBhBdEiwAtESPaNo37CqoohPtWhZFwvfAmKiLGqm9s_V735vrY5ns0GOExgckjo1nthoCE3AQAvD_BwE
the import was successful but when I visited the website it looked totally different. am I doing something wrong?
installed demo here: http://www.usmaanrecipes.com/shop/
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
what support are you guys providing? been two days and no response. no method in the documentation about the demo and now no support. waste of money
Attached files: Capture-bifrost.PNG
Hi,
I am very sorry for the late reply, we were not working on the weekend.
The URL of the page that you've attached is leading us to the landing page of the theme, can you please grab the URL of the theme page that you've imported via the following link.
- https://neuronthemes.com/bifrost
Then I can know which page you've imported that is displayed incorrectly.
Can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
Feel free to ask for anything you need.
Kind Regards
Hi,
I'm sorry for the late reply, I'm on holiday, so please expect a delay in response.
I can't reach the login page of your dashboard, it says that it needs to be updated, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
database is updated.one of the worst experiences. if it was to be fixed according to your convenience why sell it like this? anyway, I want the theme in working condition as shown in the demo without the images. else please refund the money today
I have the same problem erghhh. @zthplanet did you fix it?
Nope. the support team is not bothered to fix it. I gave them complete access 5 days ago and nothing. I think the only option is to upgrade to elementor pro and build your own header and footer.
OMG -,-
I bought a lot of themes on themeforest and Demo Importer always imported me a 1:1 demo. I've never had a problem like this.
exactly!! all the products I purchased seem to work as shown in the preview. here in bifrost the demo files are not complete. even manual configuration doesn't work. I have given up on this coz we cant suggest these to clients. we never know what other issues it has.
Hi,
Can I please log into your site once again, and I'll make sure that the demo is imported correctly, there shouldn't be all these errors in the demo importer, as It always has worked as it should have.
About the late reply, I really apologize, but as I've told you before, I'm currently on holiday and I'm working only part-time.
Feel free to ask for anything you need.
Kind Regards
hello, I don't need this theme. iam sorry to spoil your vacation but if the theme were fine I wouldn't have contacted you. i cant sell this theme to clients knowing it has issues. kindly refund the payment. thanks
WTF neuron?!
You have replied to this ticket, and I have been waiting for an answer in my ticket for several days?!?!. It's not acceptable and it is insolent! I spend my money on your theme and I can't even count on an answer in my ticket (https://neuronthemes.ticksy.com/ticket/3083461/) ??!! Shame!
Hi @zthplanet,
I really want to help you with using the theme and make it work for you, if you are still in doubt about using the theme, I want you to give us a second chance to make it work.
If you have already decided not to use the Bifrost, sure we'll accept a refund request, hope in the future our paths will cross again.
- https://themeforest.net/refund_requests/new
@ISlawomir, I am very sorry for the late reply, and currently, I'm on holiday, so please expect a delay in response.
I've already responded to that ticket, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
thank you but no thank you. I have lost the project and this theme is of no use and I can't afford to take risks anymore with this theme and suggest it to my client. I have requested a refund. kindly do the needful
Hi,
We'll accept the refund as soon as possible.
Kind Regards
Can you let me know when my refund will be processed? I want a clear date
Hi,
We've already accepted the refund.
Kind Regards