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  Public Ticket #3080038
Demo importer issues
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Comments

  • River started the conversation

    Hi Neuron Team!

    I have a problem installing the theme. I try to enter the License key but there is no success message like the theme's document.
    And click on demo import and see the message: To unlock the demo importer, please activate your license by clicking at the top right button.

    Can you please help me. Thank you team.


  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   River replied privately
  • River replied

    Hi Neuron Team!

    my project is ugrent i hope to get the earliest response from you.

    Thank you.

  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Please go to Dashboard > Plugins > Neuron Builder and update it to the latest version, then the license will be activated and you can import the demo data.

    https://ibb.co/Stf6vmX

    Feel free to ask for anything you need.

    Kind Regards


  • River replied

    Hi Neuron,

    Thank you for your support, it helped me to solve the problem.

    Thank you very much. Wish you a good new day.

  • River replied

    Hi Neuron!

    I have successfully imported. 

    Thanks for your support

  •  933
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes