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  Public Ticket #3074252
Site not loading
Closed

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  • JanaRaport2 started the conversation

    Hi, I recently went to visit my Wordpress portfolio site (janadelamarter.com) which I built with Bifrost theme and which was worked well as of 10 months ago (the last time I updated it). Now, however, the site itself isn't loading when I visit the URL, and "Customize" tab in Wordpress isn't loading either. When I go to edit a page and select "edit with elementor", I can preview page content, but the elementor UI won't load. I've updated all plugins, and even purchased the Elementor Pro plan and installed it, but problem persists.

  •  933
    Neuron replied

    Hi,

    Please make sure that you're running the latest version of the Bifrost theme and Neuron Core plugin.

    Bifrost Theme Version 2.2.2
    Neuron Core Plugin 2.1.6

    You can update the theme directly on your dashboard, via the plugin below:

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Feel free to ask for anything you need.

    Kind Regards