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  Public Ticket #3068561
Import Demo does not work
Closed

Comments

  • Omar started the conversation
    June 20, 2022 at 9:30am

    Hello

    I purchased the theme and followed the download steps step by step, and when I reached the stage, importing the demo did not work

    What is the reason for this and can you help me urgently please

  •  1,001
    Neuron replied
    June 21, 2022 at 12:35pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Also, please let me know which demo you're trying to import.

    PHP Recommendations 

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values to your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards