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  Public Ticket #3067652
Elementor Not Loading
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  • 3qbic started the conversation

    Elementor Won't load if I activate Neuron Core for Kyoto.

    So far I have done:

    - Disable All Plugins, them enabling Neuron Core (Elementor Edit panel Won't Load)

    - Increase memory limit to 512M

    PHP Version:7.4.30PHP Memory Limit:768MPHP Max Input Vars:3000PHP Max Post Size:256M

    The only way website work is having neuron core disable, is there a way to fix it?

  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • 3qbic replied

    Shure, I will share the Admin User, also today I realize you have an Update publish on Envato, but when I download the files, I get the 1.2.3 versión.

    Version 1.2.4
    Elementor 3.6.X Compatible
    - Neuron Core: 1.0.1
    Elementor 3.6.X Compatible

    This new version is compatible with Elementor 3.6.x, I beleive that could help, since I'm Running Elementor 3.6.6 and Elementor Pro 3.7.2

    Thanks,

    AG

  •   3qbic replied privately
  •  933
    Neuron replied

    Hi AG,

    I couldn't log into your site with the wp-admin that you've attached.

    https://ibb.co/Z2d6RfC

    Can you create a user for me using our email: [email protected]

    Feel free to ask for anything you need.

    Kind Regards


  • 3qbic replied

    Ohhh Got it, let me create a new User.

    Can you help me with the new version of Kyoto? 1.2.4 ?

    Thanks,

    AG

  •   3qbic replied privately
  •  933
    Neuron replied

    Hi,

    I've just updated the Neuron Core plugin of the Kyoto theme to the latest version, but the issue is not there, please take a look at the following article on how to solve the problem.

    - https://docs.neuronthemes.com/article/457-how-to-fix-elementor-widget-panel-not-loading

    Feel free to ask for anything you need.

    Kind Regards


  • 3qbic replied

    I was afraid you would answer me that it was a Siteground Hosting Issue.

    Ok thanks for not trying to fix the root couse. But the issue is in the Neuron Core Plugin. Neuron core still showing 1.0.0 version, so maybe you  an read the Update information of your template... 1.2.4 template use 1.0.1 Neuron core that have Fixed the Elementor issue.

    Unfortunately I will have to get a new template from an Elementor compatible developer. 

    Very disappointed 😞 

  •  933
    Neuron replied

    Hi,

    I've updated it manually as there's an issue that the latest version is not showing for you.

    Have you tried to make the modifications that are explained in the article that I've attached in the previous reply, as now the issue is not at the plugin/theme version?

    Feel free to ask for anything you need.

    Kind Regards


  • 3qbic replied

    Yes sir. 

    Have you tried uploading the corrected version to the ENVATO website so it can be downloaded?

    You have read the corrections that you yourselves say you made in the new version, I assume if you correct something it is because you have a problem.

    As you could see, I have Elementor Pro and my first step was to file a support ticket with them, and after analyzing with elementor support the ENTIRE site and its environment, they detected the same thing that you have already detected, there is an incompatibility problem with Elementor in yout template that you need to fix, I'm assuming that's why you have decided to create a new version of the template, but haven't published it on Envato, since the one on Envato's site IS NOT THE LATEST version.

    As I have already told you, the version that is reflected on the site that you claim to have updated is still the version with the error, which you must correct.

    Again, Thank you for NOT FIXING your errors...

    I highly recommend not getting neuron products!

  • 3qbic replied

    Sharing the Solution to the comunity... 

    Since the Themplate core plugin (Neuron Core) is Incompatible with elementor version 3.6.6 – 2022-06-08

    You have to Downgrade the elementor version, please navigate to Elementor>Tools>Version Control

    And downgrade to  version 3.5.5 – 2022-02-03

    Regards!

    AG

  •  933
    Neuron replied

    Hi @3qbic,

    We've already provided you with the solution in another ticket.

    This issue with the Neuron Core plugin was before, and with the latest version of the theme, it is fixed.

    Somehow, the latest version of the theme was not appearing for some of the users, but we've made sure now that the update will appear.

    Feel free to ask for anything you need.

    Kind Regards


  • 3qbic replied

    For some reason I'm unable to download the fixed 1.2.4 version from themeforest (envato), is there a way you can share me a link for the 1.2.4 version?

    I've just downloaded AGAIN the template and still the same old 1.2.3 unfixed version.

    I just Open the change log and got the 1.2.3 and theme version still on 1.2.3.

    Also Neuron core is in version 1.0.0

    2534574255.png

    Thanks,

    AG

  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    As I've already told you in another ticket, this can really be a server issue, can I please log into your site and upload the latest version of the theme and plugin?

    Feel free to ask for anything you need.

    Kind Regards


  • 3qbic replied

    No sir, it's not a Server issue, I have Elementor PRO support and they have confirmed that it is a plugin issue.

    Are you planning on fixing it any time soon?

    Just Remember someone in your development team publish a change log on envato for the elementor 3.6.x incompatibility issue fix, can you call that guy?

    Sorry for my bad English, I hope I have make myself clear. 

  •  933
    Neuron replied

    Hi,

    I've just told the team to take another look at it.

    We'll be back with a solution as soon as possible.

    Kind Regards


  • 3qbic replied

    Hello, Any news from the team?

  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend, and currently, I'm on holiday, so please expect a delay in response.

    I've just contacted them, as soon as I get a response, I'll forward it here.

    Feel free to ask for anything you need.

    Kind Regards


  • 3qbic replied

    hello, are you guys back from Holidays? 

  •  933
    Neuron replied

    Hi,

    I'm so sorry for the late reply, somehow the ticket was marked as solved.

    Can you please provide me with your wp-admin, I will have a quick look to see why the update is still not displaying on your dashboard, as we've runned some tests today and it was working alright.

    I've tried to log into your site with the previous admin that you've send me, but it is not working anymore.

    Feel free to ask for anything you need.

    Kind Regards



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