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  Public Ticket #3066964
Demo Import
Closed

Comments

  • ALEX VERA started the conversation
    June 16, 2022 at 11:00pm

    Hi. 

    We are trying to import a demo in MAC using a local server with XAMPP. When we click on "Import" it keeps loading infinitely and no demo is imported. We have tested it on a Windows computer and it works, it only happens on MAC.

    Thanks.

  •  933
    Neuron replied
    June 17, 2022 at 8:52am

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • ALEX VERA replied
    June 17, 2022 at 9:05am

    Hi.

    As we said, we are using a local server with XAMPP so we can't give you any wp-admin since you won't find the web online.

    We can send you the screenshots you need to check where the error is.

    Thanks.

  •  933
    Neuron replied
    June 20, 2022 at 9:00am

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    PHP Recommendations 

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values to your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards