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  Public Ticket #3061043
Import not finishing
Closed

Comments

  •  1
    gbadiag started the conversation
    June 8, 2022 at 9:34am

    I'm trying to import demo content from Manila after activating license.

    When clicking the import button it says "Importing" but never finishes or gives any error message.

    If I look at media I see the images have been imported but not the rest of the demo (pages, options, etc.)

  • kimikouu replied
    June 8, 2022 at 9:46am

    Hello, I agree, I have exactly the same problem...

  •  933
    Neuron replied
    June 8, 2022 at 11:08am

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •  1
    Gosia89444785865 replied
    June 8, 2022 at 1:53pm

    I have the same problem, demo is not importing.

  •   gbadiag replied privately
  •  1
    gbadiag replied
    June 9, 2022 at 1:19pm

    Can you give us any info about the status of this issue? Thanks

  •  933
    Neuron replied
    June 9, 2022 at 9:19pm

    Hi,

    PHP Recommendations 

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  •  1
    gbadiag replied
    June 14, 2022 at 1:58pm

    I've changed my server parameters to the ones you said and tried a new installation and still the same problem.

    This is a very important problem, without import I can't work on the website.

    Please if you could take a look again and let me know what is the problem. Thanks.

  •  933
    Neuron replied
    June 14, 2022 at 2:55pm

    Hi @gbadiag,

    I saw that not all the settings have been changed as I've told you, so I've installed a plugin called "Custom PHP Settings" and made the changes that I mentioned in the previous reply.

    Then I was able to import the demo data, please take a look at your site now.

    Feel free to ask for anything you need.

    Kind Regards