I have trouble with the Masonry Media grid gallery in Wordpress posts. The images only show up shortly after I have cleared all caches or when I am logged in my wordpress profile. After a while the gallery doesn't work anymore. But just in posts, not on pages. I have had this trouble from the beginning, also in earlier Proton versions.
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.
Proton 1.4.7. is installed since last year, it works just fine except for the troubles in posts as I explained. I do not have the neuron-core plugin installed, nor do I find the zip-file but what does this have to do with my problem? Please, explain and help.
After the large pictures at the very end of this post there is a Masonry Media grid gallery supposed to pop up but it just won't. You just see three knots simulating "loading". When I clear the cache of this particular post manually in my Wordpress backend, log out and refresh the post/page, the gallery finally pops up. THIS ONLY HAPPENS IN POSTS, not on pages! This is still very annoying, people temporarily can't see my work, at least in these posts.
I am very sorry for the late reply, we were not working on the weekend.
We'll take a deep look into this issue, and we'll release an update of the theme if needed to fix this issue, I'll let you know as soon as there's an update.
Well, I posted this on Thursday morning, the weekend was still far away. ;)
I am not sure if this is helpful. And an update will take too long. I bought extra support so you can handle those issues which have nothing to do with the design of my website but with your theme. The Masonry Media grid gallery doesn't show up in posts, it's as simple as that. And it's a problem.
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.
Hi there,
I have trouble with the Masonry Media grid gallery in Wordpress posts. The images only show up shortly after I have cleared all caches or when I am logged in my wordpress profile. After a while the gallery doesn't work anymore. But just in posts, not on pages. I have had this trouble from the beginning, also in earlier Proton versions.
Can you help?
Btw, is Proton compatible with Wordpress 6.0?
Thanks
Alex
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Please make sure that you're running the latest version of the Poton theme.
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.
Feel free to ask for anything you need.
Kind Regards
Hi,
Proton 1.4.7. is installed since last year, it works just fine except for the troubles in posts as I explained. I do not have the neuron-core plugin installed, nor do I find the zip-file but what does this have to do with my problem? Please, explain and help.
Also, does Proton 1.4.7 work with Wordpress 6.0?
Thx
Alex
Hi Alex,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
I've installed a plugin called "Insert Headers and Footers" and I've added the following script to it, can you please take a look at your site now?
<script> window.onload = function () { setTimeout(() => { jQuery(window).trigger("resize"); }, 100); }; </script>Feel free to ask for anything you need.
Kind Regards
Hi there,
thanks but it still does not work. Have a look at this post:
https://www.bsights.de/savatage-reissues/
After the large pictures at the very end of this post there is a Masonry Media grid gallery supposed to pop up but it just won't. You just see three knots simulating "loading". When I clear the cache of this particular post manually in my Wordpress backend, log out and refresh the post/page, the gallery finally pops up. THIS ONLY HAPPENS IN POSTS, not on pages!
This is still very annoying, people temporarily can't see my work, at least in these posts.
Please, can you try again?
Thanks
Alex
Hi,
I am very sorry for the late reply, we were not working on the weekend.
We'll take a deep look into this issue, and we'll release an update of the theme if needed to fix this issue, I'll let you know as soon as there's an update.
Feel free to ask for anything you need.
Kind Regards
Well, I posted this on Thursday morning, the weekend was still far away. ;)
I am not sure if this is helpful. And an update will take too long. I bought extra support so you can handle those issues which have nothing to do with the design of my website but with your theme. The Masonry Media grid gallery doesn't show up in posts, it's as simple as that. And it's a problem.
Best wishes
Alex
Hi,
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.
Feel free to ask for anything you need.
Kind Regards