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  Public Ticket #3056765
Elementor Still Incompatible
Closed

Comments

  •  4
    BiancaFrank started the conversation
    June 2, 2022 at 5:59pm

    I can't access Neuron Core plugin due to incompatibility with Elementor. Therefore I can't update the navigation menu correctly.

    I currently have:
    Neuron Version 1.2.8
    Elementor Version 3.6.5
    Arkhitekton Version 1.3.0

    What am I missing? Please help

  •  933
    Neuron replied
    June 3, 2022 at 2:21pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   BiancaFrank replied privately
  •  4
    BiancaFrank replied
    June 7, 2022 at 7:05pm

    Hi there, I really need help on this. I have supplied the info for login credentials.

  •  933
    Neuron replied
    June 8, 2022 at 7:30am

    Hi,

    Can you please take a look at the following article on how to solve the issue?

    - https://docs.neuronthemes.com/article/457-how-to-fix-elementor-widget-panel-not-loading

    Feel free to ask for anything you need.

    Kind Regards


  •  4
    BiancaFrank replied
    June 8, 2022 at 2:07pm

    I there, I looked through those specs and everything I have has been tried. the elementor is still not working with the theme. The only way it works is to disable neuron

  •  933
    Neuron replied
    June 9, 2022 at 9:17pm

    Hi,

    PHP Recommendations 

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  • 3qbic replied
    June 18, 2022 at 2:30am

    Hello, I'm having the same Issue, can you Find the Solution BiancaFrank ?

    Neuron Support is Not actually trying to fix the issue... those values are exesive for a basic WP Site and Template!

  •  933
    Neuron replied
    June 20, 2022 at 8:59am

    Hi @3qbic,

    I am very sorry for the late reply, we were not working on the weekend.

    These are the PHP Recommended values, so please try to add them to your site.

    I saw that you've created another ticket, but I've already responded to it.

    Feel free to ask for anything you need.

    Kind Regards