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  Public Ticket #3053586
Installing the theme
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  • reuben_ross started the conversation

    Hello. When I upload, install the theme and then activate it, I get the following white page. I believe this must mean the theme has not been installed properly. How can I fix this?


  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   reuben_ross replied privately
  •  933
    Neuron replied

    Hi,

    I've just activated the theme and its required plugins, so please go and activate the license by going to Dashboard > Neuron > License.

    You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and Kaon Theme.

    If you like our theme, you can leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Feel free to ask for anything you need.

    Kind Regards


  • reuben_ross replied

    Thanks for activating the theme! Unfortunately, I have encountered another problem. I went ahead and imported demo content (Wanderlust) and the website is showing a bunch of errors. You can see here: https://pariaheditions.com

  •  933
    Neuron replied

    Hi,

    I've just solved that issue, can you please take a look at your site now?

    Feel free to ask for anything you need.

    Kind Regards